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"Scheduling Jail". Blocking Specific Patients From Scheduling through The Scheduling App or Patient Portal.
"Scheduling Jail". Blocking Specific Patients From Scheduling through The Scheduling App or Patient Portal.
Jim Aminloo avatar
Written by Jim Aminloo
Updated over a month ago

Do you have a patient over-scheduling and not showing up to appointments? You can now put them in "scheduling jail" and prevent them from making changes in The Scheduling App or Patient Portal by following these steps:

  1. Go to Contacts>Show Contacts

  2. Click on your desired contact

  3. Select "Settings" from the menu tab

  4. Disable the toggle labeled "Booked Appointments in The Scheduling App"

The patient will not be notified. When they access the app and attempt to schedule, reschedule or cancel their appointment they will get the following message:

"We are sorry. Scheduling is unavailable at this time. Please contact the office {Business Name} at (xxx) xxx-xxxx directly."

Please note, that patients will still be able to access the app to track their upcoming appointments, message the practice, and sync their appointments to their calendar.

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