If your colleagues cannot access their tickets, it is usually because the ticket has not been correctly assigned to their email address, or they are logging in with a different email than the one used during registration. In some cases, the ticket may still be linked to the purchaser’s Solarplaza account and needs to be transferred or updated by the Solarplaza team.
Each ticket must be assigned to a specific attendee email to appear in their Solarplaza account.
Once the ticket has been assigned to the correct attendee email address, it will appear in that attendee's Solarplaza account.