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What information should I provide when reporting a website issue?

Guidance on what details to include when reporting a website issue.

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Written by Info Solarplaza

To help us investigate a website or app issue as quickly as possible, please include:

  • A clear description of the problem and what you were trying to do

  • The exact page or URL where it happened

  • Any error message shown (a screenshot is very helpful)

  • The device, operating system, and browser (or app version) you were using

  • The email address linked to your Solarplaza account, and the event name if it is event-related

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