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How do I report a technical issue with the platform?

Instructions for reporting technical issues with the platform, including how to submit a support request, what details to include (e.g., error messages, screenshots), and where to get help.

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Written by Info Solarplaza

If something on the website or app isn’t working as expected, please let us know at support@solarplaza.com. Describing what you were trying to do, what happened, and any error message you saw helps us reproduce and fix the problem quickly.

Before reporting, it can also help to try the following, as this may resolve many temporary issues:

  • Refresh the page

  • Clear your browser cache

  • Try another browser

If the issue continues, email our Solarplaza Support Team at support@solarplaza.com with the issue you are experiencing.

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