Article Contents

  1. Safety Concern Flag

  2. Financial Concern Flag

  3. Where will you see the flags?


Safety and Financial Concern flags are used in Penelope to capture important information about an Individual (client) in regards to their safety and financial circumstances. The flags are displayed next to the Individual’s name throughout Penelope.

A Safety Concern might be:

  • The client has an aggressive dog and receives outreach services.

  • The client cannot have an appointment at the same time as his/her ex-partner.

  • There are DV concerns.

A Financial Concern might be:

  • The client has a gambling problem.

  • The client has outstanding invoices.

  • Financial hardship.

The flags ‘follow’ the Individual around in Penelope. If a comment has been added to the concern, this will either appear next to the Safety/Financial Concern flag or by hovering over the flag.

Helpful Tip: If the Safety Concern is confidential and should not be visible to other Workers, you can put ‘See Service File’ in the comments field and then leave a note in the client’s Service File. The details of the Safety Concern will then only be visible to Workers with access to the Service File.


Safety Concern Flag

The Safety Concern Flag can be edited from the Individual Profile page. The flag is activated by clicking edit on the Individual Profile page and clicking the Safety Concern checkbox. Once checked, you will see a text box appear (you can enter the nature of the Safety Concern here).


Financial Concern Flag

The Financial Concern Flag can be edited from the Individual Profile page. The flag is activated by clicking edit on the Individual Profile page and clicking the Financial Concern checkbox. Once checked, you will see a text box appear (you can enter the nature of the Financial Concern here).


Where will you see the flags?

The Safety Concern flag displays as a yellow triangle with an exclamation mark in it. It can be found in the following locations:

The Financial Concerns flag displays as a green triangle with a dollar sign in it. It can be found in the following locations:

Information

The Financial Concern checkbox and text field can also be added to the Intake Wizard as part of the Intake Wizard setup (done the same way as you would add other user defined fields).

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