Fee resistance is where a lot of instructions get lost. A single number invites pushback, and pushback ends one of two ways: you hold the line and risk losing the listing, or drop your fee and lose the margin. Flexible Fees turns it into a menu.

You set the top and bottom rates, and every option the vendor picks earns you the same or more than your normal fee. Present that menu at the valuation and the conversation turns positive, your headline rate stays intact, and the instruction doesn't walk to the agent down the road.

Make your normal fee your bottom rate and you earn the same or more per deal, with part of it paid upfront at instruction. And because a vendor with money on the table is committed, they price realistically and you see fewer withdrawals down the line. It's built straight into the instruction flow in Street.co.uk.

For more information, see this help article.

From the Property Compliance page, select the certificates that are due and email every affected landlord in one action. Street.co.uk deduplicates recipients, so an owner with several properties gets one clear summary of everything to renew rather than a stream of separate emails, and every reminder is tracked.

For more information, see this help article.

A property with more than one certificate of the same type, say two smoke alarm certificates, now flags the one that needs attention first. We've also added Sprinkler System and PIV Servicing as certificate types, plus a dashboard widget that surfaces certificates nearing expiry.

For more information, see this help article for certificates and this help article for widgets.

Type @ while writing a note to tag any colleague, contact or property. Each tag becomes a live link, so the connections you note down are one click away and anyone picking up the record can act on them straight away.

For more information, see this help article.

User events now show who created or updated them and when, with an Activity page that breaks down every change, so a moved appointment is never a mystery and the whole team works from the same picture.

For more information, see this help article.

Tick "no feedback required" when you book a viewing and Street.co.uk still sends the confirmations, it just skips the automatic feedback chase. Ideal for the second viewings and buyer viewings where feedback isn't the point.

For more information, see this help article.

Change the agreed move-in date after an offer's been accepted without rebuilding the application, undo a cancelled application if plans change, and let upcoming viewings auto-cancel when a property goes let-agreed. The Lets Agreed report adds an "Accepted by" filter and a "Landlord to Fix" filter.

The lettings property page now has a Landlord column you can search by, plus a tenancy-ending indicator so you can see at a glance which tenancies are coming to an end. On the tenancy itself, you can build custom checklists to track what needs doing, and copy an owner, tenant or applicant's email address in one click.

For more information see this Custom Checklists help article.

Send open jobs to a contractor straight from the Contractors page, now showing each contractor's open job count, with new trades to choose from. A new dashboard widget surfaces inspections that need booking, and an over-30-day filter helps you focus rent arrears where it matters most.

For more information see these help articles: Sending open jobs, Dashboard and Widgets, Rent Arrears.

A new forward-looking report showing every in-flight application from accepted offer through to move-in, so you can see what's coming and what needs a nudge. There's also a network setting to default the valuation type to Lettings.

Head to your Reporting section and look for the Lettings Pipeline Overview report.

A new Tenancy Ending behaviour setting and "Notice Passed" state now surface across the Ending Tenancies page and Task Management, with a seven-day heads-up to the property assignee before a tenancy ends, and a round of Form 3A and Form 4A improvements. Document templates gain a company registration number merge field, and the Rent Review email adds a CC option.

For more information, see this help article.

Branch and Company Admins can reassign a referral to the right agent straight from the Referrals page, so a case logged against the wrong name, and its commission, can be put right.

For more information, see this help article.

An AI email co-pilot that brings your Street.co.uk data into Outlook, surfacing contact context and drafting replies your team approves in one click, so the CRM stays the single source of truth without anyone leaving the inbox.

For more information, see this help article.

AI maintenance triage with 24/7 tenant call handling, logging and routing repair issues automatically, without tying up your team.

For more information, see this help article.