What payment methods does Updox accept?
Payment method | How to pay |
Credit card | Request a secure card payment link from the billing team (steps below) |
ACH | Set up the payment through your bank (see Set Up ACH Payments to Updox) |
Check | Mail a check to the address below |
Virtual card | Accepted from your accounts payable or payment system |
How do I make a one-time credit card payment?
You don’t need to log in to Updox to pay by card. The billing team sends you a secure link instead.
Get your Support PIN (steps below).
Email billing@updox.com with:
Your practice name
Your Support PIN
The invoice you want to pay
After your Support PIN is validated, the billing team emails you a secure credit card payment link.
Open the link and enter your card details to complete the payment.
Important: A Support PIN is required for all billing requests. Requests without one can’t be processed.
How do I update my card on file or set up autopay?
Card and autopay changes are made by the Updox billing team for your security.
Get your Support PIN.
Email billing@updox.com with your practice name, your Support PIN, and what you need (update your card, or set up or turn back on autopay).
After your Support PIN is validated, the billing team makes the change or sends you a secure link to enter your new card.
Tip: If you see the error “Gateway Rejected: avs” when entering a card, the billing address doesn’t match what your bank has on file. See “Gateway Rejected: avs” Error When Updating a Credit Card.
How do I pay by ACH?
Set up the ACH payment through your bank, using the Updox banking information in the ACH document. After each payment, email your remittance information to accounting@updox.com. See Set Up ACH Payments to Updox for full steps.
My account is suspended. How do I get it turned back on?
Email billing@updox.com.
The billing team validates your user account and email address.
After you’re validated, they email you a secure credit card payment link.
After your payment is received, your account is turned back on.
How do I find my Support PIN?
In Updox, go to the lower-left corner and select your initials.
Select the eye icon to show your Support PIN.
Note: Your Support PIN changes after each use. Get a new one each time you contact billing.