Where can I find my Updox invoice?
Updox emails each invoice to the billing email address on file for your account. Search your inbox for the invoice email to view it.
Tip: If you can’t find it, check your spam or junk folder, and check with whoever in your practice receives billing emails.
How do I get another copy of my invoice?
Get your Support PIN from Updox (steps below).
Email billing@updox.com and include:
Your practice name
The invoice number or month you need
Your Support PIN
The billing team will send you a copy of the invoice.
Important: A Support PIN is required for all billing requests. Requests without a Support PIN can’t be processed.
How do I find my Support PIN?
In Updox, go to the lower-left corner and select your initials.
Select the eye icon to show your Support PIN.
Note: Your Support PIN changes after each use. Get a new one each time you contact billing.