We're Here to Help!
There may be a couple of reasons your payment was not completed:
⌛️ The Checkout Session Timed-Out
What this impacts: your first transaction (or if you have previously 'canceled' your membership)
If you left the checkout page open for a while and came back without refreshing, it will not process.
The Fix:
→ Please start a brand new checkout session by visiting our Pricing Page
💳 Card Declines -or- Insufficient Funds
What this impacts: Renewals
You may have used a card in the past that is now expired or no longer eligible for making purchases. Your billing information might have changed and Stripe/Link now have outdated records. Your card may also have been declined due to insufficient funds
The Fix:
In most of these cases it is best to review your card and billing information -or- change the payment method, if another is available. The following Help Article walks you through how to update your information and payment method step-by-step: Update My Payment Method & Billing Information
🏦 Financial Institution Settings
What this impacts: First-time Transactions & Renewals
The transactions might have been declined by your bank.
The Fix:
Go directly to your financial institution's website and make sure your settings 'enable foreign recurring transactions.' Or they just need to have you confirm that this is a valid transaction and to not block them moving forward.
🛜 Browser & Internet Issues
What this impacts: First-time Transactions
Your payment might not go through if you have poor internet or VPN's or pop-ups disabled.
The Fix?
Please turn VPNs OFF and allow pop-ups and ensure a stable internet connection before trying to purchase.
If you have any questions, don't hesitate to reach out to support@watersaboveuniversity.com