⚡️ Quick Answer
You'll need to go the Stripe Membership Portal → Click HERE
🔑 Setup for Success
• Have an ACTIVE or PAST DUE membership
• If you CANCELED your membership in the past, please start a new checkout by visiting our https://www.watersabove.app/pricing
✅ Step-by-Step
Go to Stripe's Membership Portal and Enter your Email
If that email is on file, you will receive an email with a log-in button
if you're not seeing it, search for an email that starts with billing+acct_
and ends with @stripe.com. Note: the 'Sender' will show as coming from 'WatersAbove'
In the email, click on the 'Log in to your customer portal' button — this will automatically log-in for you.
On the main page you'll see the option to update your current payment method or add a new payment method — our first recommendation is to 'Add payment method'
This is also where you can ensure your 'name' and 'billing address' are up-to-date. These must be up-to-date or you will risk having a 'Failed Payment'
Using Link?
Click on the '+ Payment Method' button under the 'PAYMENT METHOD' title
Click 'Change payment method' and then LINK will send you a code to your email / phone number on file (this is sent directly to/from LINK — WatersAbove never collects phone numbers for billing purposes).
Updating your payment manually?
Click the 'pencil' icon next to your current payment method
Now when you click on the 'Change Payment method' button it will give you the option to 'Add a Bank' or 'Add a Card'
You'll then put in your information manually.
Once you have adjusted your Payment Method / Billing Info you should be all set
➡️ What Happens Next?
The next time your membership renews, your new card/bank will be charged. This will be reflected in the receipt you receive from Stripe/Link
❓Frequently Asked Questions
Does WatersAbove collect my phone number?
No. We use a trusted third-party (Stripe/Link) to handle memberships and they may process your phone number, if you provide it.
My payment didn't go through?
If your payment did not go through, it is important you check to ensure all your card details and billing information is up-to-date. Read through the article above for step-by-step instructions on how to update anything. There could also be other reasons your card declined, read about those over here: Troubleshooting Payment Issues
Do I have to use link?
Using LINK may be required in some regions, but you can always try to update your card manually. If you need more support for your LINK account, reach out to LINK Support directly: https://support.link.com/
🙋 Need More Help?
If you have additional questions, please contact support and we’ll help you out!