Participants: Frequently Asked Questions
Questions often asked by Alethiads, our Participant Community
What is the participant experience and support like?
How do I sign up for a study?I am a participant that wants to join a study
I didn’t get the verification email—what should I do?I was asked to check for an Alethios verification email after creating my account and can't see one in my inbox
Can I access the platform from my phone or only a computer?I would like to access the Alethios platform from my phone
How do I reset my password?I cannot remember my password or would like to change it permanently
What do the different sections of the participant dashboard mean?I am a participant and would like to understand my dashboard
Where can I see my upcoming tasks?I would like to view upcoming tasks as a participant in a study
Can I go back and finish something I missed?I missed a task, what now?
How do I track my overall progress?I would like to check in on my personal study progress
Where do I find the daily/weekly surveys?I want to know where I can find and access my study surveys as a participant
How long do surveys usually take?How much time should I dedicate to each survey
Why am I being asked the same question more than once?Why have I seen the same question across multiple surveys?
Can I participate without a wearable?I don't own a wearable, can I still participate?
Will I get reminders to complete tasks?I would like to be reminded about my tasks
I missed a task or a notification—how do I catch up?I missed a notification or study task window
Where can I see my adherence score?I would like to keep track of my progress
How do I earn compensation?I would like to know more about the compensation process
Who do I contact if something isn’t working?I am having issues with the platform and need to contact support
What happens when the study ends?How will I know the study has ended, and what will happen?
Can I leave the study early?I would like to leave the study before it is closed
Will I still get paid if I don’t finish an entire study?I would like to know if I have to complete the whole study to be compensated.
Will I lose access to my data after the study ends?I would like to access my data after the study is completed
Do I need to download an app?How do I access the Alethios platform, is there an app form?
What if my device isn’t syncing properly?I am having issues with my wearable device syncing on the platform
How do I turn on/off email reminders?I would like to turn off email reminders
When and how will I receive payment?I would like to know more about payment details
Do I need to leave Bluetooth or location services on?Do Bluetooth and location need to be on to connect my device?
Can I pause and return to a survey later?I would like to leave a survey and come back
What other tasks can be on a dashboard?Will all of my tasks show up on the dashboard?
How do I connect my wearable device (e.g., Fitbit, Apple Health)?My study includes wearable devices, how does connection work?
How do I know if my device is sharing data with the study?How do I confirm my device is sharing properly?
Can I get a tracking number for my Study Kit?I would like to track my study kit
Who is running studies on Alethios?What companies or institutions are sponsoring these studies?
Where is my Study Kit?I have not yet received my study kit
What is Alethios?Tell me more about the platform
What is a Study Kit?
What do I do if I never received my Study Kit?It's past the expected delivery for my study kit and I haven't yet received it
I have a new wearable device - can I sync it to the study?My wearable device isn't listed on the study screening / onboarding
How is my data being used?Who has access to my data?
How do studies set compensation amounts for their studies?
Are these studies safe?
How to Withdraw from a StudyI would like to withdraw from the study
How do I contact the research team directly?
Setting Up Push NotificationsHow to Download the Alethios App and set up Push Notifications