Participants: Frequently Asked Questions
Questions often asked by Alethiads, our Participant Community
By Support and 1 other2 authors44 articles
- What is the participant experience and support like?
- How do I sign up for a study?I am a participant that wants to join a study
- I didn’t get the verification email—what should I do?I was asked to check for an Alethios verification email after creating my account and can't see one in my inbox
- Can I access the platform from my phone or only a computer?I would like to access the Alethios platform from my phone
- How do I reset my password?I cannot remember my password or would like to change it permanently
- What do the different sections of the participant dashboard mean?I am a participant and would like to understand my dashboard
- Where can I see my upcoming tasks?I would like to view upcoming tasks as a participant in a study
- Can I go back and finish something I missed?I missed a task, what now?
- How do I track my overall progress?I would like to check in on my personal study progress
- Where do I find the daily/weekly surveys?I want to know where I can find and access my study surveys as a participant
- How long do surveys usually take?How much time should I dedicate to each survey
- Why am I being asked the same question more than once?Why have I seen the same question across multiple surveys?
- Can I participate without a wearable?I don't own a wearable, can I still participate?
- Will I get reminders to complete tasks?I would like to be reminded about my tasks
- I missed a task or a notification—how do I catch up?I missed a notification or study task window
- Where can I see my adherence score?I would like to keep track of my progress
- How do I earn compensation?I would like to know more about the compensation process
- Who do I contact if something isn’t working?I am having issues with the platform and need to contact support
- What happens when the study ends?How will I know the study has ended, and what will happen?
- Can I leave the study early?I would like to leave the study before it is closed
- Will I still get paid if I don’t finish an entire study?I would like to know if I have to complete the whole study to be compensated.
- Will I lose access to my data after the study ends?I would like to access my data after the study is completed
- Do I need to download an app?How do I access the Alethios platform, is there an app form?
- What if my device isn’t syncing properly?I am having issues with my wearable device syncing on the platform
- How do I turn on/off email reminders?I would like to turn off email reminders
- When and how will I receive payment?I would like to know more about payment details
- Do I need to leave Bluetooth or location services on?Do Bluetooth and location need to be on to connect my device?
- Can I pause and return to a survey later?I would like to leave a survey and come back
- What other tasks can be on a dashboard?Will all of my tasks show up on the dashboard?
- How do I connect my wearable device (e.g., Fitbit, Apple Health)?My study includes wearable devices, how does connection work?
- How do I know if my device is sharing data with the study?How do I confirm my device is sharing properly?
- Can I get a tracking number for my Study Kit?I would like to track my study kit
- Who is running studies on Alethios?What companies or institutions are sponsoring these studies?
- Where is my Study Kit?I have not yet received my study kit
- What is Alethios?Tell me more about the platform
- What is a Study Kit?
- What do I do if I never received my Study Kit?It's past the expected delivery for my study kit and I haven't yet received it
- I have a new wearable device - can I sync it to the study?My wearable device isn't listed on the study screening / onboarding
- How is my data being used?Who has access to my data?
- How do studies set compensation amounts for their studies?
- Are these studies safe?
- How to Withdraw from a StudyI would like to withdraw from the study
- How do I contact the research team directly?
- Setting Up Push NotificationsHow to Download the Alethios App and set up Push Notifications