If your school is new to ClassCover or you're adding new casuals to your list who haven't used ClassCover before, it's important to ensure a smooth transition. While casuals automatically receive an invite when added to your list, sending a personal message from your school can go a long way in helping them feel prepared, supported, and confident using the platform.
This article outlines how to notify your casuals, what to include in your message, and provides a ready-to-use email template to make the process easy.
Why Notify Your Casuals?
Not all casuals will be familiar with ClassCover – especially if you’re just getting started or inviting new users. A personal message from your school helps:
Set clear expectations around your booking process
Encourage prompt profile setup and availability updates
Reduce confusion and improve response rates
Create a warm and professional onboarding experience
What to Include in Your Email
Here are some helpful prompts to include in your communication:
A brief welcome or introduction
Why you’re using ClassCover for casual bookings
What they need to do next (e.g. accept the invite, set up their profile, download the app)
Tips to help them succeed (e.g. keeping availability updated, enabling push notifications)
Where to go for help or support
You can also copy and customise the email template below to send to your casuals directly. This template also includes helpful articles to assist your casuals in getting started on ClassCover.
ClassCover Sample Email Template
Subject: We're Now Using ClassCover for Casual Bookings
Dear [Casual Staff Member’s Name],
We're excited to let you know that our school is now using ClassCover to manage all casual bookings – including for teaching and support staff roles.
ClassCover is trusted by over 3,500 schools and 150,000+ casuals across Australia and New Zealand. It makes managing your casual work simple, giving you full control over your availability, better visibility of upcoming bookings, and quick access to job requests – right from your phone.
To make sure you’re set up and ready to receive booking requests from us, please follow the steps below:
What You Need to Do
1. Set up or update your ClassCover profile
You’ll shortly receive an email or SMS invite from ClassCover.
If you're new to ClassCover, follow the instructions to create your profile.
If you’re an existing user, log in and make sure your details – especially your role type – are up to date.
2. Download the ClassCover mobile app
The mobile app allows you to quickly manage your bookings, update your availability and receive booking alerts.
Download ClassCover App
3. Enable push notifications
Once the app is installed, enable push notifications via the settings. This ensures you are alerted immediately when a booking request is sent.
4. Keep your availability updated
Schools can only book you when you’re marked as available, so it’s important to keep your calendar updated – especially via the mobile app.
How to update your availability
5. Need Help?
If you need help at any stage, ClassCover has a dedicated support team and a knowledge base filled with helpful guides and videos:
Help Centre: Browse Support Articles
Live chat: Available in-app
Phone: 1300 650 442
Email: support@classcover.com.au
For additional information on getting started on ClassCover, please refer to the ClassCover Starter Pack, available here.
We look forward to continuing to work with you through ClassCover. Thanks for being part of our team!
Kind regards,
[Your Name]
[Your Position]
[School Name]
Related Articles for Schools
Need Help?
If you have any questions or need further assistance, feel free to contact our support team via the Chat feature or email us at support@classcover.com.au – we're always here to help!