FAQs
Quick answers to the most common questions
57 articles
- How many faces can Fanatic Filters track simultaneously in a single camera shot?
- What does Fanatic Filters require to work in our venue?
- Can Fanatic Filters create weather or energy-themed effects like electrical storms?
- Can Fanatic Filters include environmental effects in addition to or instead of face-tracking elements?
- Can Fanatic Filters include interactive elements that respond to fan movements and expressions?
- Can Fanatic Filters be created in multiple color variations using different brand colors?
- Does Fanatic Filters require any internet connectivity in the stadium to work?
- Do we keep our custom Fanatic Filters when we renew our subscription or use them at future events?
- Can I upload my own simple 2D filters to Fanatic Filters without using credits?
- Can Fanatic Filters be set up as an unmanned, always-on activation in a plaza or fan zone?
- Can we combine Fanatic Filters with other activations like sing-alongs or themed content moments?
- What happens if I accidentally click the Launch button multiple times when starting Fanatic Filters?
- Is Fanatic Filters effective for engaging younger fans and families at games?
- How do I select and apply filters in Fanatic Filters during a live event?
- What happens if fans move around, cover their faces, or obstruct the camera during a Fanatic Filters activation?
- What should I do if Fanatic Filters shows an error message, fails to load, or displays filters incorrectly?
- Can Fanatic Filters drop virtual confetti in team colors over crowd shots?
- What do the red and green indicator dots mean in Fanatic Filters?
- Why does Fanatic Filters capture the attention of the entire stadium?
- Where are my newly added Fanatic Filter Packs?
- How do I enable the clean video board output for Fanatic Filters?
- What is the difference between custom 3D filters and 2D filters I can upload myself in Fanatic Filters?
- What does the green and red dot indicator mean in Fanatic Filters, and how do I activate the mainboard output?
- Do we need approval from sports leagues, teams, or drivers to use their branding in custom Fanatic Filters?
- Can CUE create full jersey overlay filters that cover more than just a fan's face?
- Can CUE suggest creative concepts for Fanatic Filters based on our event theme, or do we need to provide all the ideas ourselves?
- Can we use Fanatic Filters to celebrate goals or scoring plays with visual effects?
- What camera angles and shot types work best for Fanatic Filters face tracking?
- What hardware setup is required for Fanatic Filters video routing?
- Can Fanatic Filters make branded elements fall or rain over fans on the video board?
- How do I update Fanatic Filters to get new filter content on a laptop that has been in storage between events?
- What are the limitations on what Fanatic Filters can create, and can filters be fully 3D and animated?
- Can we add a branded frame or logo overlay to Fanatic Filters that appears alongside the face effects?
- Can we hold custom filter credits in reserve in case a new sponsor comes on board mid-season?
- What is the cross-converter and when do I need it for Fanatic Filters?
- Can CUE create a custom 3D animated filter featuring branded objects like motorcycles, products, or mascots?
- How do we handle using Fanatic Filters when our team is losing badly and the crowd mood is down?
- Can the cowboy hat filter colors be customized to match our brand?
- What creative concepts work well for custom Fanatic Filters at major sporting events?
- How does Fanatic Filters receive and return the video feed from the venue's broadcast system?
- Can a single custom Fanatic Filter have multiple variations or states that can be toggled during an activation?
- What is the Magewell capture device and how does it work with Fanatic Filters?
- What is Admin Control Mode in Fanatic Filters and how do I use it to place filters on specific fans?
- How do I limit which Fanatic Filters are available during a specific sport or event?
- What is the most challenging aspect of Fanatic Filters deployment for venue staff?
- Where should the Fanatic Filters laptop physically be located during events?
- How do I request new custom filters or additions to my Fanatic Filters account?
- What best practices should we follow for camera positioning with Fanatic Filters?
- What firewall and security permissions are required for Fanatic Filters to function properly?
- How do I feed camera signals into the Fanatic Filters laptop and back out to my video switcher?
- What is the 'zoo cam' concept and how do teams use it with Fanatic Filters?
- Can Fanatic Filters run on a Mac computer using Parallels or virtualization software?
- Can Fanatic Filters be themed around holidays and special occasions throughout the season?
- What instrument filters are available in the Fanatic Filters rock band package?
- Does CUE have pre-built filter packs for dog and pet-themed activations?
- Does CUE offer scarf filters for Fanatic Filters, and what style options are available?
- Can Fanatic Filters include animated elements like springy bobbles or moving accessories?