This guide explains how to regenerate a certificate or attestation from the platform.
Warning:
Only administrators can perform this action. Trainers do not have the ability to regenerate certificates or attestations.
1. Login and role selection
Log in to the portal.
Change the role and select Administrator.
Go to the Statistics menu.
Click on Reports.
Access the Learners section.
2. Search for the learner and access the training course
Use the search bar to enter the learner’s first and last name.
Click on their profile to access their account.
Select the training course linked to the certificate or attestation.
3. Regenerate the certificate or attestation
Once inside the training course, locate the section dedicated to certificates and attestations.
Click on Regenerate your certificate or Regenerate your attestation.
A confirmation message will appear in green at the bottom of the screen.
