If you experience an issue starting a charging session, please contact the charge point operator (CPO) directly: their phone number is displayed on the charging station.
📱 Is it possible to start the charge via the app instead?
At certain stations, it is possible to start a charging session via the Electra app if you experience an issue with the card. The app is the main source of information to check whether this option is available at a given station.
In general, charging via the app is possible on:
ChargeLeague network stations
Stations from CPOs directly connected to the Electra network (Powerdot, Zunder, Tesla, etc.)
Certain stations accessible via PlugSurfing
For any further information, feel free to contact our customer service team via live chat or by email at help@go-electra.com
See you soon on the Electra network! ⚡