GorillaDesk Integration - the system can identify if the caller is already a customer, and you can click on their name to open the account. All calls and recordings are linked to the customer's account. For unknown callers, you can add them directly to your lead database.

2 - way calling - ability to make and received call within GorillaDesk.

Call Forwarding - allows incoming calls to be automatically redirected to another phone number when you are unable to answer in GorillaDesk.

Call Inbox & Voicemail – access your call log for all missed calls, voicemail messages received, and both outbound and inbound calls made.

After Hours Voicemail - you have the ability to set up after-hours voicemail or call forwarding. Calls received after hours will either go directly to voicemail or be forwarded, with call forwarding being ideal if you have an after-hours receptionist.

$10/mo. VoIP Credit - free monthly call credit, which is approximately 4 hours of calls.

Group Number - add up to 2 group numbers, allowing you to assign multiple users to each ring group.

Auto-attendant - set up call extensions to route calls to the correct departments.

Call Activity Reports - check your team members' call activities, such as the number of calls made and received, average handling time, and total hours spent on calls.

Generate Transcription - lets you convert your recorded conversations into text.

Call Summary – an AI-generated call summary.

Voicemail Drop - ability to leave a pre-recorded voicemail message.

To Free Numbers - the use of a toll-free number is available only on the Pro plan.

90 Days Call Recording - record your phone calls made inside GorillaDesk. The recordings will be deleted after 90 days.

$25/mo. VOIP credit - free monthly call credit, which is approximately 8 hours of calls.

Smart View Auto Dialer – continuously dial customers that appear in the Smart View list you generated. This is ideal for sales representatives reaching out to leads or following up on late payments.

Listen in on Calls - Invite a team member to listen to your conversation with the customer.

Whisper in on Calls - Invite a team member to listen to and participate in the conversation with you, but the customer will not be able to hear them.

Barge in on Calls - Invite a team member to participate in the conversation with you and your customer.

Unlimited Call Recording - record your phone calls made inside GorillaDesk. The recordings are saved indefinitely.

Local Numbers:
Send Calls: $0.04/min
Receive Calls: $0.03/min

Toll-Free Numbers:
Send Calls: $0.04/min
Receive Calls: $0.07/min