Companies love this seamlessly integrated VOIP phone solution.
Step 1: Activate a plan to get started with VOIP.
Click 'Activate a Plan'
Choose from Basic, Pro, and Growth plan
Select the number of users that will use VOIP
For each user seat, you can purchase and assign a personal number.
Click 'Continue'
Select your initial VoIP credit. This amount will be charged upon activating VoIP.
VoIP credit is consumable and shared among users. It will be automatically charged when your credit is low. This is not a monthly charge.
The following charges apply to VoIP credit
Local Numbers - Send Calls $0.04/min | Receive Calls $0.03/minToll-Free Numbers - Send Calls $0.04/min | Receive Calls $0.07/min
Click 'Pay total & Activate plan'
Note: Pro plan is required to activate this feature.
Step 2: Manage Active VOIP Users
Assign the users who will have access to your VoIP system. Only the Superadmin can access the settings for all numbers. Admins and technicians will be able to access the settings of numbers assigned to them.
To set up your active VoIP users:
Click on the "+ Add User" button.
Select from your user list
Enable or disable call recording per user
Remove users by clicking the options (three dots)
Once you have set up your personal or group number, return to this page to assign the personal or group number to the users
Step 3: Manage your group number (Pro and Growth Plan)
A group number can be assigned to multiple users, enabling calls to ring all assigned users simultaneously. Each account can have only one group number.
A personal number can be assigned to an individual user, offering a direct line of communication.
Click the Manage button
Click '+ Add Number'
You can choose from the following:
Option 1: If you have an activated SMS number, you can use your SMS number a your VoIP number
Option 2: You can buy a new number
Option 3: You can add your number as an external phone number.
This will allow you to use your company number as Caller ID when calling from GorillaDesk.
You will keep your phone number in your original phone.
This is used for outgoing calls only.
This is not for incoming calls. All incoming calls will still go to your original line.
If you want to receive phones calls in GorillaDesk, you can forward calls from your Company line into a GorillaDesk VoIP line.
You can buy a new number inside GorillaDesk (Option 2), where you can forward phone calls to.
Option 4: You can port your phone number. Learn more about porting here >>
You can completely transfer your existing number to Gorilladesk VoIP
After acquiring a number, click the "Manage Users" button to assign this group number to your active VoIP users
Click the Options button (three dots) to access the Settings or delete the number.
Under Settings, you can
Assign the number to a user
Adjust the ring duration on the phone before it either forwards the call or directs it to voicemail.
Enable voicemail greeting. You have the option to either record, upload an audio file, or type in your voicemail message.
Enable call forwarding
Enable call recording disclosure, which is required in some state
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Step 4: Manage your Personal number (Optional)
A personal number can be assigned to an individual user, offering a direct line of communication.
To set up your personal number, follow these steps:
Click the Manage button
Click '+ Add Number'
You can choose from the following:If you have an activated SMS number, you can select from your existing numbers
You can buy a new number
You can use an external phone number (which cannot be used to receive calls)
You can utilize your existing phone number to make calls with VoIP
You can port your phone number. Learn more about porting here >>
You can completely transfer your existing number to Gorilladesk VoIP
After acquiring a number, click the Options button (three dots) to access the Settings or delete the number.
4. Under Settings, you can
Assign the personal number to a user
Adjust the ring duration on the phone before it either forwards the call or directs it to voicemail.
Enable voicemail greeting. You have the option to either record, upload an audio file, or type in your voicemail message.
Enable call forwarding
Enable call recording disclosure, which is required in some state
Step 5: Activate Auto Attendant (Optional)
Set up a virtual receptionist that handles incoming calls and directs callers to the appropriate department
To set up your auto attendant:
To set up your auto attendant, follow these steps:
Click the 'Manage' button
Set the time frame for when your auto attendant is active, typically during office hours
Select the numbers where your auto attendant will be active
Define the main menu greeting or welcome message that callers will hear. You have the option to either record, upload an audio file, or type in your voicemail message.
Under Extensions, configure the call routing for each menu option. This includes transferring calls to a specific number.
Step 6: Enable on Hold Music (Optional)
Keep your customers entertained and reassured during phone interactions with pleasant tunes that make waiting a more enjoyable experience.
Manage your on-hold music by clicking on the Manage button.
You can choose to either record or upload a new audio file for your on-hold music. You can only add one (1) audio.
Or you can select your on-hold music from the pre-loaded options.
Then click "Save" to apply your changes.
If it is disabled, a default on-hold music will play when you place an ongoing call on hold.
Step 7: Activate After Hours (Optional)
Set up an after-hours voicemail to greet incoming calls outside regular operating hours, notifying callers that your business or office is presently closed.
To set up your after-hours voicemail:
To set up your after-hours voicemail, follow these steps:
Click the 'Manage' button.
Set up a specific time frame during which the voicemail will be active. Generally, this time frame corresponds to the period after your regular operating hours have concluded and before they commence again.
You can also indicate the day(s) for which you wish to activate the after-hour voicemail for the entire duration of the day.
Designate a phone number to which your calls will be directed after office hours.
Define after-hours voicemail greetings that callers will hear. You have the option to either record, upload an audio file, or type in your voicemail message.
Step 8: Voicemail Drop (Optional)
Voicemail drop allows you to leave a pre-recorded voicemail message when making an outgoing call.
1. To set up voicemail, you need to enable this feature and click the 'Manage' button.
2. Click the "Add New" button.
3. Enter the title for your voicemail and proceed to add the pre-recorded message. To add a prerecorded message, you can either record a new message or upload a pre-recorded file for your voicemail drop.
4. Once you are done, click "Save".
5. You can click the three dots to edit or delete the voicemail.
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VoIP