March 17, 2024
INBOX: Call Inbox Mark Done For All Option
The mark 'Done' button now has two options:
Selected Items - selected items will be marked as DONE
For All Users - selected items will be marked as DONE for all users
March 12, 2024
Mobile Update: Transfer Call Indicator Icon
The transfer call icon is already visible in the GorillaDesk mobile app.
When another user transfers a call to your phone number, you will see a transfer icon next to the customer's name, along with the name of the user who initiated the transfer.
February 27, 2024
VoIP Auto Attendant: Assign Multiple Users to a Single Extension
Now, with the updated VoIP auto attendant feature, you can now assign multiple users to a single extension
February 20, 2024
90 Days Call Recording
The retention period for call recordings has been extended, and the recordings will now be securely stored for a duration of 90 days upon activation of the VoIP Pro Plan.
February 1, 2024
Transfer Call Indicator Icon
When a call is transferred to another user, a transfer icon will appear after the customer's name, accompanied by the name of the user who initiated the transfer.
December 29, 2023
Update: Blocking a Number
This feature allows you to block unknown callers and spam texters.
To block a number, go to inbox > Calls or SMS > the 'block' button will show up if the communication is coming from an unknown number.
Review and manage your blocked numbers under:
Addons > VoIP
or
Addons > SMS Text messaging
In this area, you can manage your blocked numbers and perform the following:
Check the list of blocked numbers
Search for a number
See who blocked the number
Date and time the numbers are blocked
Option to unblock a number
December 19, 2023
Update: On Hold Music
Provide the customer with pleasant music to listen to while the call is on hold.
When On Hold Music is disabled, default music will play to ensure that customers have a background audio experience while waiting on hold.
Enable On Hold Music so you can either choose from the available music options, or you can record or upload your preferred tracks.
December 13, 2023
Update: Type in your Voicemail message
Enter your personalized voicemail message in the personal number settings, group number settings, auto attendant settings, and after-hours settings.
December 4, 2023
Update: Barge, Whisper or Listen
When engaged in a call with a customer, you now have the ability to invite a team member into your call to either:
Barge
Invite a team member to participate in the conversation with you and your customer.
Whisper
Invite a team member to listen to and participate in the conversation with you, but the customer will not be able to hear them.
Listen
Invite a team member to listen to your conversation with the customer.
October 30, 2023
After Hours Logic Update
If you activate the after-hours power-up, calls will be automatically directed to voicemail or your designated call forwarding. There will be no further attempt to ring your devices during this time.
October 24, 2023
After Hours Call Forwarding
You can now route to another phone number all incoming calls outside of office hours instead of sending them to voicemail.
This option is ideal if you have an after-hours receptionist.
October 19, 2023
Click a Number Action
When you click on a number, you can now choose to:
Call the number
Send an SMS
Copy the number into your clipboard
You can click on phone numbers found in various areas such as job details, the customer profile sidebar, or in reports that include a phone number column, etc.
October 18, 2023
Improved End Call and Call Back Button
5-second buffer before the call-back button becomes visible after ending a call
Prevents users from unintentionally initiating a callback.
September 13, 2023
Mobile and V3 Update: Send SMS using VoIP Number
You can now use your VoIP number to send SMS to your customer
View and manage your VoIP SMS through the SMS tab in your Inbox and SMS Communicator.
September 7, 2023
Option to Adjust Ring Duration
Set the desired duration for incoming calls by specifying the number of seconds for the ring.
You can configure the ring duration for all incoming calls for either your company's group number or each user's personal number.
August 30, 2023
Update: Mobile Inbox Expand To View Voicemail
Expand your incoming call log to view and listen to the voicemail.
Access call details and explore additional options when expanding the call log.
August 14, 2023
After Hour Power Up
Set an after-hours voicemail for incoming calls outside your regular office hours.
Set up a time for when you want your after-hour voicemail to activate.
Monitor your VoIP usage, especially for the after-hours feature.
August 4, 2023
Call Activity Reports
Gain insight into your company's call activity by comparing data from all your users.
Access your company's call activity report by navigating to the Inbox.
July 21, 2023
Log a Call Button
Manually input a call log directly into the customer profile.
When creating a call log, you can choose the phone number, input call duration, and add notes.
