You can also send and receive call using the GorillaDesk mobile application.
To make a call using your mobile app, locate the call button on the lower right side of your main screen. Please note that this button is only available to users with assigned numbers.
From the Call Button, you can access the following:
Manage Caller ID
In the "Manage Caller ID" section, if multiple numbers are assigned to your account, you can select the desired number that will be displayed as your caller ID.
Directly dial a number from this area
Access your missed call and call logs in the Call Inbox
1. Click the menu button (three lines) located in the top left corner of your screen.
2. Select the "Inbox" option from the menu screen.
3. From there, click on the "Task" button. A modal window will appear below; select "Call" from the options provided.
4. You can also filter by the technician assigned to the calls. Simply tap the Assigned to dropdown, select the users, and hit Save.
5. You can filter call types using the dropdown by clicking the 'All' button and select the call type.
6. To view the full call details and listen to the voicemail, your can click the expand button on the call entry.
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7. Utilize the search button to quickly lookup to the specific customer you are looking for.
Aside from using the Call Button, you can also initiate calls by following these steps:
Tap on the phone number displayed in the job details or on the customer's account summary.
Choose the 'Make a Call by Gorilladesk' option.
Press 'Call'
During a call, you have several options available:
To access the customer's account, simply click on the customer's name. This will open their account information.
Audio Device: You can choose whether to put the call on Speakerphone or on Headset
Mute the call: This allows you to temporarily disable your microphone while remaining on the line.
Transfer the call: If another team or individual has a phone assigned to them, you can transfer the call to them.
Access the dial pad: In case you need to make selections or enter specific numbers during the call, you can access the dial pad for input.
You can view your call logs in the "Inbox" section.
Please note that the customer call log in the timeline, including adding call notes are not yet available, but they will be coming very soon. Currently, these features are only available in V3 desktop.
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