For: Owners, Managers (admin dashboard)
Jolly blocks a send when you have used your monthly send budget or the wallet has too few points.
When a send is blocked, nothing is sent. The wallet is the pool of points your company sends from.
What should I check?
Check your monthly send budget. If your company set a budget for each admin, it caps your sends each month. It is also called the monthly limit. Please ask an Owner to change it. See How do I set or change an admin's monthly send budget?
Check the wallet balance. You can only send as many points as the wallet holds. An Owner can add points on the Wallet page. See How do I add points to my wallet? Then try your send again.
Use a campaign for big awards. For large one-time awards, like retention bonuses, milestone payouts or batches of recognition, use a campaign. A campaign is an automatic reward with its own points and approval steps.
Good to know
Jolly has no fixed cap on manual point awards.
Only two things limit a send: your monthly send budget and the wallet balance.
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.