Your Master Inbox brings replies from your SMTP mailboxes into one place. Here's a short video on how to set it up and use it, followed by exactly how the sender is chosen when you reply.
Video walkthrough: how to set up and use the Master Inbox. For step-by-step instructions on connecting the Master Inbox (or any mailbox) to an email app like BlueMail, see Using your Master Inbox and connecting mailboxes to an email app.
To view emails, connect your Master Inbox account to an email client (e.g., Outlook, Thunderbird) using IMAP/SMTP credentials provided in the dashboard. Use the following general settings: - IMAP Server: Your IMAP host; Port: 993; Security: SSL/TLS - SMTP Server: smtp.maildoso.com; Port: 587; Security: STARTTLS.
Who the reply is sent as
Case 1 — a prospect replies to an email you sent. If you hit Reply or Reply all from the Master Inbox, your message always goes out as your original mailbox — not as the Master Inbox.
Case 2 — a prospect writes to your mailbox first (they started the thread). If you simply hit Reply, the response comes from the Master Inbox (xxxx@maildoso.email). If you instead hit Reply all (or add the mailbox in question as a second recipient), the email shows as sent from that mailbox.
Case 3 — you're starting a new message from the Master Inbox. In the To: field, enter the destination email and the Maildoso mailbox connected to that Master Inbox. When you send, it goes out from that mailbox, not the Master Inbox.
Case 4 — replying to a message originally sent from the Master Inbox. If you reply to a message originally sent from the Master Inbox, the reply will be sent from the Master Inbox address.
Related
To set forwarding and understand SMTP vs. Google Workspace behaviour, see Forwarding Addresses / Master Inbox. If warmup emails are cluttering your Master Inbox, see Warmup Filters. If a reply seems missing, see Not getting emails forwarded to Master Inbox.
Automated responses (e.g., out-of-office replies) and verification codes (e.g., OTPs) are not forwarded to the Master Inbox for security reasons. To view all incoming mail, including automated messages, access each individual mailbox via your email client.