How to enable the Mbrella Charge benefitYou found limitless charging options in one card thanks to Mbrella Charge. Great! Now, how do you activate Charge in Mbrella?
Manage your cost controls for ChargeAs a fleet manager, you have several cost control options for Mbrella Charge (monthly limits, country restrictions, block a provider...)
How to activate or deactivate an employee of Mbrella Charge?Activate Mbrella Charge for specific employees and define who can use the Charge benefits.
How to add your employees to Mbrella Charge?Stay in the driver seat! Define who in the company receives access to the Mbrella Charge benefits.
How can I give my employees access to the driver app?
Can I set charging limitations for employees?You're in full control of Mbrella Charge costs. Employees can charge where they want but you decide which costs are covered by the company.
Where can I get an overview of my company's EV fleet and charging data?In Mbrella, you have access to a full overview of your EV fleet and all the charging data.
How does Mbrella Charge help with cost control and anomaly detection?
What can you see in the Mbrella Charge dashboard?The dashboard provides detailed analyses of charging behavior and insights into your EV fleet.
Which info can I download from Mbrella Charge?As an HR manager, you have access to several downloadable resources and features in Mbrella Charge.
How to invite your employees to Mbrella Charge?Invite your employees to Mbrella Charge so they can access al the Charge benefits
Choose the settings of your Mbrella Charge benefitMbrella Charge allows you to define who can charge where and when. It's up to you to set your account once, and let Mbrella do of the rest.
Why can't I find information on the home charging station of my employee?You can't always see the information on your employees' home charging stations. Read why in this article.
Where can I find the invoice for the home charging station?This articles helps you find the costs for home charging.
What is split billing?Thanks to D'Ieteren Energy by Mbrella, some charging costs can be billed to employees. This article explains this concept of split billing.
I can't pay my invoiceIn this article you'll find the steps to resolve an issue with the payment of your invoice.
What's a SEPA XML file & how can I use it?Read this article to know everything about the SEPA XML file to reimburse homecharging sessions.
How can I have explanation on my invoice or dispute data of a charge?Do you think there is a mistake in one of your invoices? We're happy to help you gather more information.
How does billing work?Access to a comprehensive suite of tools for viewing and managing invoices. Here's how to see them
You can't find your receipt or invoice?If you're having trouble locating a receipt or invoice, this guide will walk you through the steps to resolve the issue