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Gold Star Orientation Handbook
Gold Star Orientation Handbook
Orientation Phase 3: O-Week Capturing attendance & communication
Orientation Phase 3: O-Week Capturing attendance & communication

Support incoming cohort by communicating important information, set up education events and measure satisfaction through surveys

Ben Rowland avatar
Written by Ben Rowland
Updated over a week ago

About: Setup your surveys, maintain communications to provide support, reminding clinicians when and where they should be, tracking their progress and measuring their satisfaction through survey tools.

Steps: 3

When: O Week

Step 1 - Communication

Imagine it's your first week at a hospital, anxiety and uncertainty is high and your overwhelmed with information. What would ease your concerns to improve your experience?

  • Communicate helpful information to clinicians using mobile notifications (Announcement)

  • Link resources that they need to know how to access

Help on sending announcements

Example communication plan and templates

Focus on short communication to slowly drip feed useful information that has been discussed in 0-week and link to resources where possible!




Welcome to (hospital name)

  • Add a link to your orientation schedule

We are excited to have you join us on your first day! Click the link below to this weeks orientation schedule.

Medical Education Team

Day 1

Orientation survey

  • Send survey template to a role or cohort

  • Add it to your daily education session to

We hope you have enjoyed your first week at (Hospital name). Please fill out the attached survey to make orientation better for the next cohorts and tell us what else you need.

End of each day or first week

Social invite

Well done on surviving your first week! Drinks/zoom catch up will be held at (location).

End of week 1

Top 5 resources for each department

  • Cheat sheet

  • Handbooks / term descriptions

  • Roster

  • Attach a links to where the resource lives

Remembering all orientation week information is tough! Here are some handy resources we think will help you

Week 2

Resource feedback

Help make Med App a useful resource by providing feedback on what you need. Click the link to see how.

Week 2 +

Step 2 - O-Week activities and education sessions

Streamline all of your education and reporting through a centralised location. Use Events to easily schedule your online sessions, track attendance and reporting.

  • Generate evidence of attendance for accreditation and the new framework

  • Automated mobile reminders to clinicians for upcoming events

  • Scanning QR codes to quickly mark attendance - no manual transcriptions

  • Link your post education session surveys for topic and presenter feedback

Step 3 - Send or schedule surveys

In phase 1 we setup surveys, now it's time to distribute them to clinicians.

You can integrate this tool to link with education & training (events) with automated reminders or simply send via a mobile push notification.

We recommend you setup & send the following surveys:

  • Education - Post education session feedback on topics and presenters

  • Orientation - Understand and track how satisfied clinicians are with your orientation

  • Feedback - Find out what content is missing, enabling clinicians to do their job better and reduce their mistakes

How to use surveys


Well done for getting through your orientation! For some this will be your first, we appreciate all your hard work and effort to making this the best experience for incoming clinicians!

A reminder of why this matters

If you found this orientation resource useful or think it could be improved, let us know.

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