How do I create an SMS text message in Bonterra Que?

Need to send a campaign text quickly? Follow the steps below to create an SMS message using Bonterra Que.

Step 1: Open Bonterra Que

From your Network for Good dashboard, click the “Ask Que” button in the top-right corner to launch the assistant.

Step 2: Request an SMS Draft

In the chat window, type your request for a text message. Include key context like the campaign purpose, tone, & timing.

Try prompts like:

Write a short, urgent reminder for our 48-hour match ending tomorrow night.
Send a thank-you message to new monthly donors from this quarter.
Create a friendly Giving Tuesday SMS with a soft ask.

Que will generate a 160-character text message tailored to your audience & your organization’s tone.

Step 3: Review the Draft

Once generated, your message will appear in the chat. You can review the full draft, including its call-to-action, before deciding whether to edit further or save.

Step 4: Edit & Refine

Want to make changes? You can revise the draft right in the chat using natural language.

Try prompts like:

Make this feel warmer & more hopeful.
Include our shortened donation link.
Add urgency about the match deadline.

Que also keeps a version history, so you can go back to previous drafts by selecting the clock icon.

What do you want to do next?

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Read more about Bonterra's AI Responsibility & Data Security Practices here.

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Read more about accessing Bonterra Que here.

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Read more about Personalized Coaching here.

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