Final Two Year-End Engagement Plans Are Available!

We’ve launched the final two year-end Engagement Plans within Donor Management, to help you best prepare for your upcoming year-end fundraising endeavors. This third plan is focused on how to speak with your contacts about giving throughout the Giving Season, and will be available from December 11th – December 14th. The fourth and final plan is focused on a final year-end “push,” and will be available from December 15th – December 31st.

These plans should automatically be available within your Donor Management System when you log in. Please note that you need to have at least 25 e-mailable contacts in your system for the plan to appear – and that there are two separate plans available (for Donors and Non-Donors) to best accommodate your organization’s specific needs.

Learn more about these engagement plans, as well as our other year-end resources, here.

More Consistency in Payment Processing for Your Donors

We’ve added some improvements in order to provide some more consistency in what payment gateway your donations are processed on, for those customers who may have switched to one of our alternate payment processors (such as WePay or Stripe).

Your recurring donors will continue to have their donations processed through your original payment processor – until it’s time for them to update or change their card information. At that point, the recurring donation will then “switch” to processing through your new payment processor.

For more information on our alternate payment processing options, please click here.

NEW AUCTIONS PAGES ARE HERE!

Great news! We’ve upgraded our new Auctions product with a brand-new look and feel, and made it easy to create, manage, and run your auctions all from one location – your Donor Management system!

The new Auctions platform will soon seamlessly integrate with our suite of All-In-One products, so you can easily access all of your auction-related information right within Donor Management. This makes it easier for our team to support all your auction-related needs in advance (and the day of!).

For more information on this exciting new enhancement to our Auctions Pages, please check out our corresponding resource guide here!

New Year-End Engagement Plan Available!

We’ve launched the second of our year-end Engagement Plans within Donor Management, to help you best prepare for your upcoming year-end fundraising endeavors. This second plan is focused on how to speak with your contacts about Giving Tuesday and the Giving Season, and will be available from November 9th – November 30th.

These plans should automatically be available within your Donor Management System when you log in. Please note that you need to have at least 25 e-mailable contacts in your system for the plan to appear – and that there are two separate plans available (for Donors and Non-Donors) to best accommodate your organization’s specific needs.

Learn more about these engagement plans, as well as our other year-end resources, here.

Year-End Engagement Plans Are Here!

We’ve launched the first of our year-end Engagement Plans within Donor Management, to help you best prepare for your upcoming year-end fundraising endeavors. This first plan emphasizes “gearing up” for the year-end excitement, and will be available from October 17th – November 28th.

These plans should automatically be available within your Donor Management System when you log in. Please note that you need to have at least 25 e-mailable contacts in your system for the plan to appear – and that there are two separate plans available (for Donors and Non-Donors) to best accommodate your organization’s specific needs.

Learn more about these engagement plans, as well as our other year-end resources, here.

More Easily Find Information on Your Billing or Upcoming Renewal

We’ve added a helpful link to your “Billing Information” page within Donor Management, so you can easily review our subscription and renewal costs prior to your next renewal.

You can also find a copy of that information here.

Ability to Reactivate Peer-to-Peer Campaigns Added!

Peer-to-Peer campaigns created in Fundraising Pages can now be re-activated if they were accidentally closed without having to contact our Support Team!

You can now select the tab for “Closed Campaigns” in your Fundraising Pages account, and click on the “Edit” option next to the campaign in question. From there, you can easily change the page’s status from “Closed” to “Active”, then click “Save!”

Year-End Resources are Available!

As you start to prepare for Giving Season and your year-end fundraising endeavors, we’ve added some helpful resources we’ve created and compiled right into your platform!

Just click on the “Help” button towards the top-right corner of either Donor Management or Fundraising Pages, and select the option for “Year-End Resources.”

No More Updating Recurring Donations When You Switch Payment Processors!

Are you switching from our standard Network for Good processor to our Quick Pay option? Worried about getting your recurring donors set up again? Not to worry – your donors no longer have to re-create or re-start those recurring donations!

Moving forward, your recurring donations will continue to process on your old payment gateway – no action from your or your donors needed!

For more information on our Quick Pay option, please click here.

In-Person Check-In Feature Now Available for Essential Events!

You can now quickly and easily check in guests for your event directly through your Essential Events page! Through the Check-In feature, you also can easily collect additional guest information you may have missed before.

You can search for guests either by their name or ticket purchaser, to more easily find your guests during check-in. The feature is also designed for use on tablets, phones, and other mobile devices, so you can keep that check-in process running smoothly.

Learn more about our new Check-In feature here.

New Look – Same Great Platform! - Updated Peer-to-Peer Pages

We’ve made some upgrades to the look of your Peer-to-Peer Fundraising Pages, to make it easier for your Fundraisers and donors to use! Don’t worry – these upgrades are only changing the look of the Peer-to-Peer Fundraising Page that your donors experience, and won’t affect your dashboard or any of the page’s functionality.

Updated Tickets to Better Reflect Guests

We’ve made a change to how guest tickets are labeled and represented in your Essential Events and Events Lite pages. Now, when adding a ticket type, you’ll be asked if that ticket type “represents a guest”.

If the ticket type you’re creating is intended to represent a guest attending one of your events – you'll want to make sure to select “Yes.” This will automatically add the name, email, and mobile phone questions to the ticket for the purchaser to include – though they won’t be required to fill out, and you can always edit these questions later.
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Our Mid-Summer Engagement Plan is Here!

We’ve launched our latest Engagement Plan, focusing on growing your individual donor fundraising program and nurturing those ongoing relationships with your supporters. This plan helps emphasize the impact that a donor’s gift makes, and how it improves the lives that your organization serves.

For more information on this engagement plan, check out our related guide here.
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Find Out About Product and System Updates More Easily

Looking to easily find these product updates to share with other members of your team? You can now find a link to this very article under the "Help" button drop-down options, located in the top-right corner of both Fundraising Pages and Donor Management.
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Added the "Payment Description" Field to Offline Sponsorships

You can now add important details, such as a check number, when adding an offline sponsorship to your Essential Events page! We've added a "Payment Description" field to capture any of those important notes related to that particular transaction.

Updated “Fundraising Goal Bar” Now Available on Essential Events Pages

We’ve updated the "Fundraising Goal Bar” (formerly known as the “Donation Goal Bar”) to include not only donations made towards your Essential Event, but ticket purchases and sponsorship purchases as well! You can now track all associated revenue with your event more easily and provide a more cohesive public goal for your participants to see in real-time!

Once you’ve completed setting up your Essential Event, you can edit your Event and select which revenues you’d like to be included within that Fundraising Goal.

Added the Ability to Delete Offline Ticket and Sponsorship Purchases

Did you accidentally add a ticket or sponsorship you didn’t mean to on your Essential Events page? Not to worry – you now can remove those offline transactions yourself! By searching for your participant under the “People” tab in Fundraising Pages, you can click on the “Actions” button next to the transaction in question, and select the option to “Delete” to remove it from your system.

NOTE: This action is only available for “offline” transactions that were not processed through Bonterra’s Fundraising Pages. For help removing a transaction made using a credit or debit card, please contact the Network for Good Solutions Team.

​Additional Improvements and Updates to our Essential Events Pages

We’ve made several internal improvements to our Essential Events pages to make sure your upcoming event runs as smoothly as possible, and will continue to improve as we learn more about your events-related needs!

We’ve improved the goal bar to ensure that offline transactions are included within your Fundraising Goal; added a “reminder” to make sure your event isn’t set to happen in the past; making sure that tickets using promo codes are reflected accurately across all platforms; and making improvements to the mobile version of your Events page.

New Engagement Plan Launched – Subscription Giving

We’ve launched our latest Engagement Plan, focusing on encouraging your donors to commit to a monthly recurring gift through Bonterra’s Subscription Giving Model. Through our research, we've seen that Subscription Giving users can double their total funds raised!

For more information on this engagement plan, check out our related guide here.

Introducing – PROMO CODES!

Maybe you’d like to offer an “early bird” discount price to your guests, or you’re offering free admission to students attending your upcoming event. Now, you can create and offer Promo Codes for your Essential Event participants!

Promo Codes will allow your participants to enter a specific code and receive their ticket for a lower cost. They can also be used to create complimentary, or “courtesy” tickets, for guests who may be attending the event at no cost.

For more information on how to use our new Promo Codes, check out our FAQ here!

“Unsubscribe” Button Now Available on Group Video Email Messages

Donors and contacts can now opt to “unsubscribe” from future group video email messages – we've added a button at the bottom of those messages to make that process easier.

Improvements to QuickBooks Online Sync Process

We’ve released an update to our Quickbooks Online sync through Donor Management that will prevent transactions being inadvertently synced over multiple times. This should reduce accidental duplicate syncs of your transactions and make sure your synced info is as accurate as possible!

You can learn more about our Quickbooks Online Integration here.

Added – Legacy Customers Can Now Access Our Secure Direct Deposit Disbursement Process!

Our legacy DonateNow customers can now set up or edit existing direct deposit processes for their monthly Network for Good disbursement checks, as well as view their disbursement reports, all in one location!

All Network for Good customers can now apply for and manage their direct deposit information, as well as view their monthly disbursement report, through our Disbursement Portal.

For those nonprofits who may have never utilized this portal before, you may need to “register” the first time you log in.

For more information on how our direct deposit process works, check out our expanded FAQ here.

We’ve Added Additional Video Resources to Help Run Your Best Event with a Livestream

If you’re running an Essential Events page that includes a livestreaming component, you’ll now see a short video from our Vice President of Coaching that provides a few quick tips on how to make your upcoming event a success!

The video “pop-up” also includes how to contact the Support Team directly, if you have any questions about your upcoming Essential Event.

No Limits on Sponsorship Descriptions!

Describe your sponsorship opportunities to your hearts’ content! We’ve updated the Sponsorship descriptions within your Essential Events page so that there are no character limits, so you can include as many details as you’d like!

For more information on adding Sponsorships to your Essential Events pages, click here.

Added – The Ability to Remove or Omit Sponsorship Images

What if one of your sponsors doesn’t want their logo displayed on your page for your upcoming Essential Event? You can now opt to remove an existing logo for that sponsor - or omit the logo entirely!

To remove an existing logo, or to opt that only the sponsor’s name is displayed, you can now select the option to “Display Name Only” when adding or updating the logo.

Email Builder Auto-Saves More Frequently

We’ve updated our “auto-save” feature within our Email Builder tool to save your progress more frequently, so you can work on your email communications without worry about losing any of your recent progress!

Ticketing Page Migration to Events Lite Pages

In the coming months, we will begin the process of migrating existing Ticketing pages for events held after April 30th, 2022, to an updated Events Lite page.

For existing Ticketing pages with events held prior to April 30th, we will be honoring those pages as they currently are.

If you have questions about this migration, or aren’t sure what this means for your existing Ticketing pages, please contact the Support Team.

For more information on this exciting new Events offering, please check out our related FAQ here!

New Engagement Plan Launched – Looking Forward in 2022

We recently launched a new “Looking Forward” engagement plan within Donor Management for your 2022 fundraising needs! This particular engagement plan emphasizes how to approach donors who may not have been in a place to contribute during the past few years.

For more information on how to use this engagement plan, check out our helpful FAQ here.

Easily Identify Issues with Livestream Links Hosted on Essential Events

When entering your livestream URL on your Essential Events page, you’ll now receive an immediate “heads up” if the link you’ve entered hasn’t been added correctly, or if the link is not valid.

When entering your Livestream URL, if the link is entered correctly, you should see a small “preview” of your video window appear. If the link is entered incorrectly, you’ll now see an error message with a link to one of our troubleshooting resources on livestreaming through our Essential Events page.

It's Simpler to Duplicate Your Existing Essential Events Pages

If you host the same event regularly, like a monthly concert or an annual gala, we’ve now made it easier to duplicate an existing version of that event and make any necessary minor updates!

Now, if you click on “Clone Event” while accessing your Event Overview, you’ll have a step-by-step opportunity to review all of the previous Essential Event’s information that’s been automatically pulled in, and make any changes to the new event page.

For more on how to duplicate an existing Essential Events page, click here.

Add More Details to Your Event Sponsorships

You can now get creative and include more details for each of your Essential Events sponsorship levels! We’ve updated our sponsorship descriptions to include additional formatting, such as line breaks.

For more information on the Sponsorships functionality found in our Essential Events pages, please click here for our FAQ!

Getting Started Videos Now Available – At Any Time!

Looking for a quick refresher on how to use our system? Have a new employee on your team who hasn’t used Bonterra’s software before?

Now, our helpful “Getting Started” video collection is now available for you to view, no matter if you’re a new customer, or if you’ve been with us for some time! These videos can now be found underneath the “Help” button, in the top-right corner of your Donor Management System.