All Collections
🚀🔑👥 Getting Started: Administration and Users
Getting Started: Administration, Step-by-Step Help Center Guides, and Quick-Links
💪Administration
Administration
1099 Document from On the StageWondering why your organization got this document? Here's why.
Reset Your PasswordNeed help resetting your password? Here's how.
Changing the Time Zone For My OrganizationPerformance times will show up in the time zone based where your organization is located.
Revisiting Your Past Conversations with Customer SupportNeed to reference a conversation you had with Customer Support? Learn how here!
Closed Show Showing Up As Live
Checking my Firewall Settings
Why Adding Venue Contact Information Is ImportantIt is vital that an active email address for patron communications be added to your account.
Sales Tax OverviewThis article will walk you thru how to add Sales Tax if it's required for your event.
What Does Whitelisting Mean?
How do I determine gross sales?Here's a quick tip to understand gross sales in your dashboard
How do I make my site pages accessible? (ADA Friendly)
Financial FAQs
Allowing Pop-Ups for OTS In Your Internet BrowserYou'll need to set
Internal Server Error When Trying to Reset Your PasswordLet's walk you through how to fix that!
Adding or Editing Your Address on Google Maps
Dashboard Revenue Information
Can I Geofence My Performance?
Daylight Saving Time - Issue with 2:00PM ShowsAre you having issues creating a 2PM shows in March?
Can I Stream MTI or TRW Show Using On The Stage?
Can My Site Be In English and Spanish?Looking to make your OTS site bilingual?
Google Map Address Location Is WrongIs your map or address on your org site wrong? Here's how to fix it!
Selling Tickets to my Production Licensed from MTI (Music Theatre International)
RECAPTCHA IssuesAre you being asked to fill in the RECAPTCHA image but do not see it? This article will help you figure out what is wrong.
Sales Tax ReportThis report will show you the sales tax acquired from ticket sales.
👤🔑📊 User Roles and Access Levels
Adding, removing, user access levels.
User Roles and Access LevelsLearn the functions your OTS users can access to & how to change their assigned user roles.
Adding and Removing Users in Your OTS DashboardDo you need to add or remove a user from your OTS Dashboard? Follow these quick instructions below.
Adding and Removing Users Within Parent and Child OrganizationsLearn how to setup users for organizations with multiple box offices; we refer to this as the parent and child organization structure.