This glossary defines every term used across ParkingPass — from common dashboard widgets to enforcement workflows. If a term has its own detailed article, follow the link for the full walkthrough.

Use this page as a reference whenever you encounter an unfamiliar term. New terms are added as features ship. Looking for an article rather than a term? See the Help Center Map for a question-by-question index of the full knowledge base.

Action Required — A red badge that appears on dashboard widgets when an item needs your attention (a pending application, expired lease, etc.). See Reading Your Dashboard.

Active Dispute — A citation, boot, or tow dispute that has been submitted by a resident or guest and is awaiting your response. See Citation Disputes: A Complete Workflow Guide.

Active Property — The property currently selected in your dashboard's property selector. All widgets and data reflect this property.

Adjudication — The escalated review process that some disputes enter when they require ParkingPass Support or vendor input. See "Pending Adjudication."

Announcements — The What's New carousel on your dashboard. The ParkingPass team uses it to surface new features, compliance updates, and state-specific changes.

Approved (application) — A resident application that has been accepted. The resident's vehicle(s) become active for parking.

Approved (dispute) — A dispute resolved in the resident's favor. The citation, boot, or tow is reversed.

Assigned Parking — A property configuration where specific parking spots are reserved for specific residents. Required for the Parking Spot Marketplace.

Assigned Parking Tow Request — A tow request filed by a resident when an unauthorized vehicle is parked in their reserved spot. See Assigned Parking Tow Requests.

Auto-Decline — A resident application that has not been approved or declined within 10 days is automatically moved to Declined.

Automated Notifications — Emails (and in some cases SMS) the system sends automatically to residents and guests — lease expirations, permit expirations, guest pass reminders, receipts, and violation notices. See Automated Notifications.

Bookmarked — Articles, pages, or reports you've saved for quick access from the sidebar.

Boot — A device locked to a vehicle's wheel to immobilize it. One of the four enforcement action types (warning, citation, boot, tow).

Boot Dispatch Report — A report tracking every boot dispatched and removed, with removal time as a key metric. See Reports Overview.

Building — A subdivision of a property used in unit numbering — for example, "Building 3, Unit 4A."

Bulk Upload — Registering or updating multiple residents at once using a CSV file via the Resident Data Manager. See Importing and Managing Resident Rent-Roll.

Canceled (dispute) — A dispute closed without a final resolution — typically because the resident withdrew it or the underlying violation was already resolved.

Citation — A formal violation ticket issued to a vehicle. One of the four enforcement action types.

Citation Dispute — A formal challenge filed by a resident or guest against a citation, boot, or tow. See Citation Disputes: A Complete Workflow Guide.

Citation Report — A payment/AR view of citations and boots — Total, Paid, Unpaid, Refunded, Cancelled — not a chronological citation list. See Reports Overview.

Contact Support Banner — The green banner on the dashboard that opens a direct line to ParkingPass Support.

CSV (.csv) — A comma-separated values file format used by the Resident Data Manager for imports and by most reports for exports.

Dashboard — The home page of your ParkingPass account. Shows Action Required widgets, Property Statistics, and the Announcements feed. See Reading Your Dashboard.

Declined (application) — A resident application that has been rejected. Vehicles on the application are not authorized to park.

Denied (dispute) — A dispute resolved in the property's favor. The original enforcement action stands.

Do-Not-Tow (DNT) List — A list of vehicles protected from enforcement actions. Commonly used for employees, vendors, and contractors. See Managing the Do-Not-Tow (DNT) List.

E-Permit (Electronic Permit) — A digital parking authorization tied to a vehicle's license plate and VIN. ParkingPass uses e-permits instead of physical decals.

Expired Lease — A resident whose lease end date has passed. Prevents renewal and may affect enforcement. Appears on the Lease Status dashboard widget.

Expiring Soon (dispute) — A dispute approaching the response deadline. Treat these as a priority.

Expiring Soon (lease) — A resident lease that expires within the next 30 days.

Export — A button on most reports that downloads the current view as a file.

Free Roll Out — A temporary onboarding period for new properties during which resident parking permit charges are waived.

Future Move-Out — A scheduled resident move-out date. The system automatically processes the move-out on that date. See Managing Future Move Outs.

Grace Period — The 10-day window after a permit expires during which a resident can renew without incurring a late fee. See Permit Expiration, Grace Period & Late Fees.

Guest-Only Account — A resident account configured to register only guest passes, with no resident vehicle of its own.

Guest Pass — A temporary parking authorization for a guest vehicle. See How Guest Pass Registration Works.

Help Center — The public-facing knowledge base — the site you're reading right now.

Help Center Map — A single-page index of the help center organized by common questions and workflows. See Help Center Map.

Invite Residents — A dashboard quick-action button and sidebar page used to send registration invitations to residents. See Inviting New Residents.

Last Patrol (Days Ago) — A dashboard widget showing how many days have passed since your enforcement vendor last completed a patrol.

Late Fee — A 15% charge automatically applied to a permit renewal completed after the 10-day grace period.

Lease Expiration Date — The date a resident's lease ends. Stored on the resident's profile.

Lease Status — A dashboard widget showing the count of expired leases and leases expiring soon.

License Plate — The primary identifier for vehicles in ParkingPass. Patrol vendors use License Plate Reader (LPR) technology to validate authorization.

Login As User — A Quick Action on Active resident profiles that lets a PM view the resident's portal exactly as the resident does. See Resident Portal Walkthrough.

LPR (License Plate Reader) — Technology used by patrol vendors to read and validate license plates during patrol activity.

Manage Staff — A dashboard quick-action button that opens the Users page for managing property management staff. See Adding Additional Property Management Users.

Marketplace — See "Parking Spot Marketplace."

Month-to-Month Lease — A lease configured to roll forward automatically without a fixed end date. See Updating Resident Lease Dates.

Move-Out — The action of ending a resident's account. Can be immediate or scheduled as a Future Move-Out.

Multiplier — A factor on the Vehicles Eligible to Park dashboard widget representing the average vehicles per unit at your property.

Office Staff — A property management user role with limited administrative permissions.

Override — A property manager option that bypasses normal guest pass limits when creating a guest pass on a resident's behalf. See Overriding Guest Pass Limits.

Paid Public Parking — A configuration that allows non-residents to pay for short-term parking at designated spaces. See Paid Public Parking.

Parking Policy — The full set of parking rules in effect at your property. Accessible from the Parking Policy dashboard quick-action.

Parking Rule — A specific rule defining what's allowed (or not allowed) at your property — for example, "no parking in fire lanes." Each rule has a severity level. See Updating Parking Rules.

Parking Spot Marketplace — A feature that allows properties to rent unused parking spots to residents, guests, or the public. See Using the Parking Spot Marketplace.

Patrol Analytics — A reporting dashboard showing patrol coverage, violation trends, and frequent violators. See Patrol Analytics – Understanding Your Community Enforcement Activity.

Patrol Hold — A temporary pause on patrol enforcement at your property. Time-bound and auto-expiring. See Placing and Managing Patrol Holds.

Patrol Manager — A user role for the person managing patrol activity at your property.

Patrol Staff — A user role for individual patrol officers performing on-site enforcement.

Patrol Vendor — The third-party enforcement company contracted by your property to perform parking enforcement. See Patrol Vendor Selection for the selection workflow.

Payment History — A list of all payments made by a resident, accessible from their profile.

Pending Adjudication — A dispute status indicating the dispute has been escalated for review by ParkingPass Support or your patrol vendor. See Citation Disputes: A Complete Workflow Guide.

Pending Application — A resident application that has been submitted but not yet approved or declined. Auto-declines after 10 days. See Parking with a Pending Application.

Permit — See "E-Permit."

Permit Number — A unique identifier for each issued e-permit. Searchable from the dashboard.

Permit Types — The four ways vehicles get authorized: resident permits, guest passes, DNT-Employees, DNT-Third Parties. See Permit Types Explained.

Property — A specific parking community managed in ParkingPass.

Property Keyword — A unique code residents use to self-register at your property. See How Do I Find My Keyword?.

Property Manager — A user role with full property administrative permissions.

Property Selector — The dropdown beneath your name in the sidebar that lets you switch between properties (if you manage more than one).

Property Settings — The configuration page for your property, including the property keyword, vehicle limits, and other property-level options.

Property Statistics — The row of dashboard widgets showing real-time program metrics (Vehicles Eligible to Park, Active Guest Passes, etc.).

Public Guest Pass — See "Paid Public Parking."

Quick Actions — A green dropdown menu on each resident's profile providing fast access to common actions (Update User Info, Log in as User, View Email Log, etc.).

Quick Links — A sidebar menu that surfaces shortcuts to common pages.

Refund Policy — The published policy governing refunds for parking permits and guest passes. See Refund Policy.

Register Guest / Rental — The button residents click to create a guest pass.

Reports Overview — A guide to every report available in the Reports section. See Reports Overview.

Resident — A registered user living at your property who has been approved for parking access.

Resident Application — A new resident's submission to register at your property. Reviewed by a property manager. See Managing Resident Applications.

Resident Data Manager — The tool for bulk-uploading and bulk-updating resident records via CSV. See Importing and Managing Resident Rent-Roll.

Resident Occupancy Rate — A dashboard widget showing the percentage of units with at least one registered resident.

Resident Vehicle — A vehicle registered to a resident.

Revenue Share — A program that returns a portion of certain revenue back to participating properties. See Revenue Share: A Complete Guide.

Search Plate — A dashboard quick-action button for looking up a vehicle by license plate.

Self-Registration — The process by which a resident registers themselves using a property keyword (instead of being invited individually). See Resident Self-Registering with a Property Keyword.

Severity Level — A classification of parking rules (Light, Moderate, Severe) based on how many warnings are issued before enforcement action. See Parking Violation Severity Levels.

Spot Utilization — The percentage of assigned parking spots currently in use at your property. Displayed on the Taken Spots / Total Spots widget.

Stripe — The payment processor ParkingPass uses for all permit and guest pass payments. ParkingPass does not store credit card information.

Tag — Informal name for a license plate. Used as a column header in many reports.

Taken Spots / Total Spots — A dashboard widget showing assigned spot counts and the overall Spot Utilization percentage.

Ticket — A violation ticket number. See "Citation."

Tiered Pricing — A pricing structure where permit cost varies based on the number of vehicles registered to a unit. See Tiered Pricing.

Tow — The most severe enforcement action — physically removing a vehicle from the property. See Tow Operations: A Complete Workflow Guide.

Unit — An individual apartment, condo, or address within a property.

Update User Info — An option in a resident profile's Quick Actions menu used to edit account details. See Updating User Account Details.

Vehicle Actions — A dropdown menu on each vehicle row in a resident's profile providing actions like Edit, Remove, Protect (DNT), and View Application.

Vehicle Change Request — A resident's request to replace, edit, or update a registered vehicle. Requires property manager approval. See Changing Resident Vehicles.

Vehicles Eligible to Park — A dashboard widget showing the total count of currently authorized vehicles at your property, broken down by Residents, Guests, Do-Not-Tows, and Employees.

VIN (Vehicle Identification Number) — The unique identifier for a vehicle. ParkingPass uses the last six characters as a secondary verification when the license plate can't be read. See Adding VIN To Existing Vehicles.

Violation — Any enforcement action recorded against a vehicle (warning, citation, boot, or tow).

Violation Payment Dispute Report — The full report of all disputes filed at your property. Accessible from Reports → Citation Dispute Report.

Violations Past 7 Days — A rolling-count dashboard widget showing the number of enforcement actions in the last week.

Warning — The lowest-severity enforcement action — a recorded violation without immediate cost or impact to the vehicle.

Webinars — Training sessions hosted by the ParkingPass team. Accessible from the sidebar.

What's New — The Announcements carousel on your dashboard.

Don't see a term you're looking for? Email support@parkingpass.com and we'll define it and add it here.