Overview
This article shows you how to change the order that treatments and packages appear in your Patient Rewards app. It’s designed for practice owners, managers, and marketing teams who want to control what patients see first and highlight specific services or packages.
Before You Start
You must have Admin access with one of the following roles: Marketing, Manager, or Administrator.
Display order applies globally across all locations.
Reordering affects display order only and does not change pricing, bundles, promotions, or purchases.
Changes appear in the Patient Rewards app after the app refreshes.
Step-by-Step Instructions
Change the display order
Log in to your Admin Panel.
Go to App Builder.
Select Treatments or Packages.
Click Change display order in the top right of the list.
Reorder items using one of the following methods:
Use the up and down arrows to move items higher or lower in the list.
Use the three-dot menu to move an item directly to the top or bottom.
Click the black Save display order button in the top right of the list to apply your changes.
How It Works
Display order controls how treatments and packages are visually listed in the Patient Rewards app.
Reordering does not affect pricing, bundled offers, promotions, or existing purchases.
The order applies across all locations automatically.
Changes take effect immediately and appear in the app after the patient refreshes.
FAQs / Troubleshooting
Why don’t I see the new order in the app?
Have the app refreshed. Changes appear instantly after refresh.
Does changing the order affect pricing or promotions?
No. Display order only changes how items are shown.
Can I reorder treatments and packages separately?
Yes. Treatments and packages each have their own display order.
Is there a way to set different orders by location?
No. Display order applies globally to all locations.
Do I need to republish anything after reordering?
No. Saving the display order applies the change immediately.