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Release notes archive 2024
Release notes archive 2024

Salesbuildr app release notes - description of our bi-weekly platform update

Updated this week

Week 45

This release focuses on multi-currency support (Premium feature), the extension of our public API endpoints, Line of Business support for Autotask, and an update to our pricing summary widgets.

New Features:

Multi-currency support (TN-4377): We’ve introduced multi-currency support, allowing you to configure a list of supported currencies at the tenant level and set default currencies for each company. Currency conversion is available for quotes, ensuring accurate pricing across different currencies. We’ve also enhanced profit, markup, and margin calculations to handle conversions properly, and updated VAT and sales tax labels. Multi-currency uses this exchange rate source.

Configuration:

Configure Company default currency:

Override option on quote creation:

Line of Business (LOB) support for Autotask and Connectwise (TN-5624): Adds basic support for Line of Business, including importing LOBs from Autotask and ConnectWise and the ability to select LOB when creating an opportunity.


Once the Line of Business is assigned, it will be taken into account throughout the 'quote-to-cash' process. In case a user has a certain Line of Business explicitly assigned in Autotask, that person can only select that specific LOB in Salesbuildr.



Public API Enhancements:

We've added new API endpoints and extended some existing ones to make integrating with Salesbuildr easier. More information about our public API can be found here.

  • Rate limiter for the public API to prevent external sources from overloading the application (TN-5248). Please consult our Fair Use Policy for more information about rate limiting.

  • Added public API endpoints to create products/services/labor (TN-5398).

  • Added public API properties for quotes (TN-5815).

  • Added a public API endpoint to retrieve all categories (TN-5823).

  • Added a public API endpoint to read a “field” and its associated values (TN-5247, TN-5824).

  • Added public API endpoints to read/create/update price books (TN-5832).

  • Added public API endpoints to read/create/update discount groups (TN-5833).

  • Public API Key Management (TN-5863): Allows administrators to generate a public API key.

    In the coming releases we will add more endpoints:

  • Endpoint to batch-create products

  • Endpoint to download Quotes as PDF file

Quote Editor Pricing Overview Improvements:

The “summary” price overview is now a widget type in the quote editor for more flexibility and customization (TN-5787): This change allows you to add a financial summary anywhere in the quote, or in multiple places if required.

Price summary settings are moved to the widget settings:

Added a specification overview of quote items with one-time and recurring charges (TN-5742): This new financial overview offers a table-style breakdown of all elements in your quote like one-time or setup fees, monthy, annually etc.

Bugfixes

ConnectWise improvement for Opportunity status mapping (TN-5827): Update to the opportunity status mapping for ConnectWise .

UX improvements (TN-5671, TN-5672, TN-5673, TN-5674, TN-5675, TN-5677, TN-5678, TN-5696, TN-5699, TN-5700, TN-5701, TN-5703, TN-5736, TN-5737, TN-5747): Various improvements related to technical writing and user interface elements based on feedback from users and internal reviews.

Public API company validation (TN-5446): Adds validation to the “type” property of the public API company.

Content-Security-Policy Update (TN-5426): Resolves all Content-Security-Policy reports from Sentry.

VAT/Sales Tax Support (TN-5835): Resolves an issue where adding a shipping type disrupted VAT calculation.

Roles and Company Type (TN-5848): Links roles to the company type function to prevent illogical role assignments.

Week 43

This release focuses on the General Availability release of our V1.0 Hubspot integration, improvements to the Connectwise integration and UX improvements for the quote editor.

New Features:

HubSpot Integration:

After releasing our Hubspot integration MVP 1,5 months ago, Salesbuildr now includes a Generally Available integration with Hubspot. This allows MSPs that use Hubspot in addition to their PSA to have a seamless mapping of customers, opportunities, and more between Hubspot, Salesbuildr, and their PSA.

You can configure the Hubspot integration using the Hubspot connector here: https://[YOURSITENAME].salesbuildr.com/auth/profile/admin/integrations

Read more about configuring and using the Hubspot integration in this article.​


The Hubspot integration, among the basics, supports these features:

  • Sync company owner with HubSpot (TN-5657): Salesbuildr syncs the company owner (account manager) of a company with HubSpot.

  • Sync primary company contact with HubSpot (TN-5658): The primary contact of a company is synced between Salesbuildr and HubSpot.

  • Sync selected opportunity contact with HubSpot (TN-5660): Salesbuildr syncs the selected contact of an opportunity with HubSpot.

  • Add quote link to opportunity note in HubSpot (TN-5661): The quote link is added to the opportunity note in HubSpot.

  • Add signed quote PDF to opportunity attachment in HubSpot (TN-5662): The signed PDF of the quote is added to the opportunity attachment in HubSpot.

  • Automatic update of opportunities updated in HubSpot (TN-5788): Salesbuildr automatically updates opportunities that have been updated in HubSpot.

  • Automatic update of customers updated in HubSpot (TN-5789): Customers updated in HubSpot are automatically updated in Salesbuildr.

  • Sync opportunity probability with HubSpot (TN-5790): The opportunity probability is synced with HubSpot.

  • Mapping for opportunity source and sync with HubSpot (TN-5791): A mapping has been added for the opportunity source and is synced with HubSpot.

  • Prevent the processing of HubSpot updates triggered by a Salesbuildr update (TN-5798): Salesbuildr ignores HubSpot updates triggered by its own updates.

  • Automatic update of contacts updated in HubSpot (TN-5799): Contacts updated in HubSpot are automatically updated in Salesbuildr.

ConnectWise integration enhancements:

  • Convert won quote to ticket with costs (TN-5022): Salesbuildr can now convert won quotes in ConnectWise into tickets with costs.

  • Quote link in CW opportunity ticket (TN-5694): The link to the Salesbuildr quote is now added to the ConnectWise opportunity ticket.

  • Vendor SKU field at the distributor level (TN-5605): A Vendor SKU field has been added at the distributor level for ConnectWise products.

  • Inventory functionality (TN-5727): Inventory functionality has been added to ConnectWise products.

  • Group producer added to CW sync queue (TN-5808): A group producer has been added to the ConnectWise sync queue to ensure that only one message is processed at a time for an opportunity.

  • Prevent the processing of Connectwise webhook calls triggered by Salesbuildr updates (TN-5814): Salesbuildr now ignores ConnectWise webhook calls triggered by its own updates.

Quote editor UX improvements

Improved quote editor layout and UX (TN-5406): The quote editor layout and UX is improved to ensure better and more intuitive usability. We also added a simple-to-use option to add a page between quote pages.

  • Quote view, price check, and download controls on the right side

  • Arrow button on the top left to hide the widgets overview

  • 'pencil' button inside the widget thumbnail on the left

  • '+' button to add new widgets between widgets on the left

  • 'delete' button inside the widget thumbnail on the left

  • Drag & drop widgets to change their order

Fore more information and an explainer video please visit this page.

Page numbers in PDF quotes (TN-5285): You can now add page numbers to generated PDF quotes. You can configure the page numbering, including position, color, font, size, and margin.

You will find page numbering configuration under the 'Manage styling' settings in the quote editor or in the 'styling' settings of a quote template.


Audit trail IP address/range exclusion (TN-3699): You can now configure a list of IP addresses/ranges to exclude from the audit trail. You can also add an optional label for each of these addresses/ranges.

You will find this setting here: https://[YOURSITENAME].salesbuildr.com/auth/profile/admin/quote/quote-config
Then select the 'audit trail' tab.


Bug Fixes:

Audit trail filtering (TN-5756): An issue with client-side audit trail filtering has been resolved.

Error when saving audit trail settings (TN-5756): An error that could occur when saving audit trail settings has been fixed.

Company contracts not displaying (Autotask) (TN-5707): Company contracts were sometimes not displayed in Salesbuildr. This issue has been resolved.

Sync button on company type not working (TN-5289): The sync button on the company type has been fixed.

Week 41

This release focuses on improvements for the Connectwise integration, bug fixes, and feature enhancements.

Features:

Connectwise Manage Integration

  • Add a link to the ConnectWise service [TN-5033]: Connectwise Manage offers a service page that Salesbuildr can link to from the product details page. We added an icon that links to the corresponding Connectwise service page.


  • Connectwise onboarding callbacks [TN-5292]: In the process of activating the Connectwise integration in Salesbuildr, callbacks for Connectwise are now automatically installed.

  • Support for Connectwise calculated Sales tax [TN-5668]: Salesbuildr now supports using of Sales tax calculated by Connectwise. This allows customers to continue using their Connectwise Sales tax configuration instead of using the native Sales tax calculation feature in Salesbuildr.

  • Synchronize opportunity status with Connectwise [TN-5642]: The status of opportunities is now synchronized with Connectwise. Both the Opportunity Pipeline Stage and the Opportunity Status are synchronized.

  • Import opportunities from Connectwise [TN-5643]: Opportunities created in Connectwise are now imported into Salesbuildr.

  • Add the ability to move line items on won quotes to contracts [14 votes] [TN-5286]: We added the ability to move line items on won quotes to contracts: The ability to move line items on won quotes to (multiple) Autotask and Connectwise contracts has been added, with the option to create new contracts or update existing ones.


Other features:

  • Widget template quantity 0 [TN-5621]: Widget templates always had quantity ‘1’ which made it difficult to use widgets as a quote 'checklist' - We now allow ‘0’ as the default quantity.

  • Add quote link to AT opportunity ticket [TN-5623]: In some Autotask tenants, engineers cannot see the entire opportunity details once the opportunity is closed, making it difficult to oversee the full scope of a won deal. When creating an Autotask ticket in the Autotask opportunity, the link to the Salesbuildr quote is now included.

  • Create a new ‘Lite’ user type for Advanced accounts [TN-5353]: For Salesbuildr Advanced accounts, we introduced a 'Lite' user type with view-only rights. This role type is automatically assigned when an unknown user logs in with a trusted domain. Only once the admin changes the role type, the user account type is changed to a paid user.

Bug Fixes:

  • Fix cookie session login in the portal (TN-5748): An issue with cookie session login in the portal has been resolved.

  • Creating a PO results in a spinner (TN-5681): An issue where submitting a note resulted in a spinner when creating a Purchase order has been resolved.

  • Storefront button missing for end customer [TN-5576]: a bug where the Storefront button was missing for end customers has been fixed.

  • Internal stock should not be preferred when qty<1: ([TN-5155]): Internal stock is no longer preferred when the quantity is less than 1.

  • Rounding issue in Opportunity dashboard ([TN-5755]): A rounding issue in the Opportunity dashboard has been resolved. The value now shows 2 digits and is rounded correctly.

  • Product description missing in a line item ([TN-5551]): An issue where the product description was missing in a line item on a quote has been resolved. Services are configured to display only the name under the general quote settings.

Week 39

This release includes UX improvements, bug fixes, and feature enhancements.

Features:

  • Product Catalog: Enable/Disable product features on the category page [TN-4644]: Added a new tab in the category manage dialog to enable/disable product features.

  • Make user session timeouts configurable on tenant level [TN-5525]: Customer admin can now select a session timeout option for their tenant. When the session expires, the user is redirected to the login page. After logging in, the user is redirected back to the page where the session timed out.

UX improvements:

  • Merge quote page types ([TN-5407]): The “content” and “product page” types have been merged into 1 “content & products” page type. The “content” type is deprecated, and the “items” type has been relabeled.

    Note: when you add a 'content & products' page without adding a product, the product table will not be visible in the quote.

  • DASHBOARD - Make top row dashboard tiles clickable ([TN-5585]): Dashboard tiles on the top row are now clickable. On click, you will be redirected to the details page with the correct filter applied.


  • Make the new quote editor functional on mobile screens ([TN-5612]): The new quote editor is now functional on mobile screens.

  • Have a menu that folds out on hover instead of click ([TN-5588]): The menu now folds out on hover instead of click.


Bug Fixes:

  • Purchase Order: Bizcon order did not push trough to AT ([TN-5086]): A bug where a Bizcon order did not push through to Autotask has been fixed.

  • Permissions: "advanced user" does not have the needed permissions ([TN-5428]): “Advanced user” = a user within a tenant without the [permissions] feature flag. This has been changed so that every advanced (regular) user should have the correct permissions.

  • Distributor hub: INGRAM: make filename (also the default one) not case sensitive ([TN-5521]): The filename is now not case sensitive.

  • Issues during Ingram Micro PO creation ([TN-5523]): Several bugs related to the creation of Ingram Micro PO’s have been fixed, including a bug that caused the page to load slowly.

  • Templates: page breaks in multi-page widgets not working in pdf ([TN-5539]): A bug where page breaks were not working in multi-page widgets in pdfs has been fixed.

  • Microsoft Dynamics Sync error (when syncing accounts) - intermittent ([TN-5554]): An integration error that occurred when syncing accounts between Salesbuildr and Microsoft Dynamics has been fixed.

  • Fix dashboard tiles alignment ([TN-5555]): Dashboard tile alignment has been fixed.

  • Search Magnifying Glass ICON does not open product search in 'add-on' section ([TN-5561]): A bug where the search magnifying glass icon was not opening the product search in the “add-on” section has been fixed.

  • Category sales tax configuration should be on the root category level ([TN-5565]): Specific taxing on categories is now configurable on root category level.

  • Whitespace - no horizontal scroll possible ([TN-5568]): Entries were not always visible due to the horizontal scroll bar not showing. The scrollbar is now always visible.

  • Update documentation: Importing from and syncing to CW Manage ([TN-5569]): The documentation for importing from and syncing to CW manage has been updated.

  • After creating a company, want to create another company. Link to 'companies' doesn't load companies page ([TN-5571]): This bug has been fixed by making it link to the auth companies page instead.

  • Storefront: product pages not being able to be opened as end-customer ([TN-5575]): Product pages in the storefront can now be opened by the end-customer.

  • Quotes: the internal approval button shows as "approve on behalf of" instead of the regular green button with "approve" ([TN-5579]): The internal approval button now displays correctly.

  • Need the ability in Product/bulk edit to remove specific Vendor Special Pricing from a Product ([TN-5583]): An option to remove a custom distributor price from each product has been added.

  • Dashboard tiles inconsistencies ([TN-5584]): Several dashboard tile inconsistencies have been fixed. The selection of “my quotes, my team’s quotes, my company’s quotes” is now preserved when clicking through.

  • Remove unneeded dropdown on products ([TN-5591]): An unneeded dropdown on products has been removed.

  • Quote: As user with role Company Manager, I see the Order button on draft quotes ([TN-5597]): Company managers can no longer see the “Order” button on draft quotes.

  • Include future contract and contract items in whitespace analysis and item overview ([TN-5636]): Future contract and contract items are now included in whitespace analysis and item overview.

  • Connectwise instance has Autotask choice for sales tax ([TN-5651]): Connectwise instances no longer have an Autotask choice for sales tax. The choice is now “Connectwise” or “PSA”.

Week 37

Feature Updates:

  • Customer ask: Visual Indicator for Closed Opportunities in Autotask (TN-4603)
    Based on this feature request we've implemented a feature that displays the opportunity status & stage in the quote detail pane. We also added a filter for the opportunity status & stage in the quote list page.


  • Salesbuildr Advanced - renaming of 'none' user (TN-5352)
    For Advanced subscriptions, we've renamed the 'none' users to 'user'. This means that from now on Salesbuildr Advanced has 2 user types 'admin' and 'user'. This change is a preparation for adding a view-only 'lite' user in Salesbuildr Advanced.

  • Hubspot integration - coming soon

    The team has spent efforts on preparations and features to support the soon-to-release Hubspot integration (beta).

  • Whitespace: add the ability to click through to service on the contract items page (TN-5503)
    In Whitespace you are now able to click on the displayed service to easily label or update the service.

Bug Fixes and Hot Fixes:

  • Permissions Issue: Product Viewer Can Edit Products
    Resolved a permissions issue where product viewers could edit products. (Bug Fix ID: TN-5440)

  • Autotask Company Editor Permissions Adjustments
    Fixed an issue where Autotask company editors couldn't view contacts but could view products. (Bug Fix ID: TN-5458)

  • Company Blocking Feature Malfunction
    Resolved an issue with the "Block this company from creating quotes" feature, which wouldn't turn off. (Bug Fix ID: TN-5483)

  • Product Creation Issue for Regular Users
    Addressed a bug preventing regular users from creating products in the system. (Bug Fix ID: TN-5486)

  • Connectwise User Linking
    Fixed an issue where Connectwise internal users were incorrectly linked. (Bug Fix ID: TN-5549)

  • Error Creating Purchase Orders on Autotask
    Resolved an issue with purchase orders failing to create properly in Autotask. (Bug Fix ID: TN-5552)

  • Bundle View in Quotes Malfunction
    Fixed a problem where the bundle view in quotes was broken after recent updates. (Bug Fix ID: TN-5553)

  • Missing Product Data for Copaco
    Resolved missing data issues for Copaco in product management. (Bug Fix ID: TN-5590)

  • Vendor SKU Not Included in Connectwise Data
    Fixed the omission of Vendor and Vendor SKU information when synchronizing Connectwise data. (Bug Fix ID: TN-5596)

  • Quote Images Not Visible
    Fixed an issue where quote images were not visible. (Bug Fix ID: TN-5611)

Week 35

New Features and Improvements

New Dashboard - Enhanced Insights on Opportunities Page (TN-5492):
The design of the Insights section on the Opportunities page has been improved to offer a more intuitive and visually appealing experience. This enhancement allows users to quickly grasp essential metrics like opportunity conversion rate and stages.

ConnectWise Integration Update (TN-5512):
We have updated the strategy for defining the Salesbuildr Company type when the ConnectWise Company has multiple types.

Updated Path and Keys for SDC Distributor connections (TN-5482):
We've updated the path and keys used for SDC distributor connections.

Native Sales Tax Calculation Support

  • VAT / Sales Tax Rates Configuration (TN-5183):
    Salesbuildr now supports the creation and management of multiple sales VAT rates. This feature allows you to set up different VAT rates applicable to various products or services, making it easier to comply with region-specific tax requirements.


  • New VAT / Sales Tax Number Input Field (TN-5465):
    We have introduced a new VAT number (tax ID) input field on the company details page. This addition ensures that your company records are fully compliant with tax regulations by allowing you to store and manage VAT numbers directly within Salesbuildr.


  • Taxability Options for Categories and Product Types (TN-5400, TN-5184):
    You can now mark specific product categories and product types as non-taxable or taxable within Salesbuildr. This flexibility helps you manage tax exemptions more effectively, ensuring that your invoicing processes are accurate and aligned with various tax laws.


Sync and Queue Management Enhancements (TN-5149):
We've added functionality to detect when syncs or queues are stuck and to restart them automatically. This feature minimizes downtime and ensures that your data processes continue running smoothly without manual intervention.

Get real-time costs for Ingram Micro purchase orders (TN-4773):
We've made enhancements that allow to see the costs of products you're about to order real-time when using the Purchase Order dialog.


Bugs and Hotfixes

Contracts Module:

  • Service Coverage Calculation Issue (TN-5550): Resolved an issue where contracts were not correctly displaying the list of service coverages

  • Contract Status Visibility (TN-5520): Fixed a bug that prevented contract statuses from being visible in certain views.

Product Page:

  • Category Search Error (TN-5533): Fixed a bug in the product page where searching by category was not functioning correctly.

  • Category Taxability (TN-5450): Addressed an issue where the ability to mark categories as non-taxable was not functioning as expected. T

Template Editor:

  • Widget Editing Bug (TN-5532): Addressed an issue where editing widgets within templates would inadvertently remove labels.

Connection Issues:

  • ConnectWise Connection Stability (TN-5514): Improved the stability of the ConnectWise integration, ensuring that data syncs without interruptions.

Miscellaneous Fixes:

  • UI/UX Improvements (TN-5077): Several minor UI/UX issues have been addressed to enhance the overall user experience and improve the interface's responsiveness.

  • Performance Enhancements (TN-4987): General performance improvements have been made across the platform, resulting in faster load times and more efficient data processing.


Week 33

New Features and Improvements

  • Procurement: Automatic ordering with Ingram Micro
    You can now submit your purchase order for Ingram Micro products to Autotask and Ingram Micro directly from Salesbuildr.


  • Products: Add the ability to create labels and use these to tag items in your portfolio (TN-4854) You can now add labels and categorize products and services with these labels, making it easier to organize and filter products or easily create an overview of 'must-have' products and services.


  • Whitespace: Be able to select the filtering results and apply labels (TN-4963) Whitespace has been upgraded, enabling users to select specific filtering results with the ability to add labels to the selection, like 'top upsell list'.


  • Whitespace: Option to view results grouped by HQ/parent company (TN-5070)
    You can now select to view whitespace results on a consolidated or individual business level.


  • Whitespace: Include Autotask Contract Charges in the contract overview (TN-4982) The contract overview now provides a detailed view of contract charges, offering a comprehensive presentation of all associated costs at a glance.


  • Add-ons: Add checkbox to indicate if add-ons are automatically added when selecting a product in a quote (TN-4984) A new checkbox has been introduced in the add-ons section, allowing you to indicate if each add-on should be automatically added when selecting the product, or if it's optional.

  • Microsoft Dynamics: Sync entity fields (TN-4995) The synchronization process for Microsoft Dynamics has been enhanced to include entity fields:

    • Type

    • Stock item

    • Payment terms

    • Price list

    • Ship to address

    • Shipping method

    • Description

    • Tax identification number

  • Dashboard: Add a dropdown for the quote tiles (TN-3930) A dropdown has been added to the quote tiles on the dashboard, allowing users to filter their own summary or company-wide.

  • Dashboard: Add tile that shows average sales cycle duration (TN-4339) A new tile has been added to the dashboard that displays the average sales cycle duration for all opportunities in the previous 12 months.


  • Dashboard: Provide sales insights on the opportunity page (TN-4486) More sales insights are now available directly on the opportunity page, offering you a clearer view of your sales metrics without needing to navigate away from the page.


  • When multiple contacts exist under the same email, show them separately (TN-4550) Improved contact management by displaying separate entries for multiple contacts that share the same email address. This update enhances clarity.

Bug Fixes

  • Email Templates: Table Lines are showing in email templates (TN-3465) Resolved an issue where table lines were unexpectedly visible in email templates, ensuring that your templates now display as intended.

  • Someone without Product editor permission can still edit product fields (TN-5150) Fixed a permissions issue where users without the necessary editing rights could still modify product fields.

  • Product: Autotask Billing code does not update after sync (TN-5152) Addressed a bug where Autotask billing codes were not updating correctly after synchronization.

  • Microsoft Dynamics: Import products (TN-5209) Resolved an issue related to importing products from Microsoft Dynamics.

  • Products: "Hide the products from users" setting not working as expected (TN-5215) Fixed a bug where the "Hide the products from users" setting was not functioning as intended.

Week 28

Tasks

Maintenance

  • Refactor the Search Service (TN-5126) We have refactored the Search Service to improve performance and maintainability. This change ensures faster and better search results.

Improvements

  • Include "description" in searchable product fields (TN-5092) We have extended the reach of product search to include the short product description.

  • Improve search results (TN-5096) We have improved the quick search option to work better when searching exact values

  • Add ability to unlist contacts (TN-5156) Users can now unlist contacts. This feature provides greater flexibility in managing contact lists.


  • Product filter price deviation (TN-5139) this option in the filter section on the left side of the products page, shows all products where the sales price is different from the distributor RRP.


Purchase Order Automation

  • Copy PO number from Quote to Ticket (TN-5200) The PO number from a quote will now be automatically copied to the corresponding ticket. This enhancement simplifies the process.

Storefront

  • Enable dropship by default for all storefront quote items (TN-4851) Dropship is now enabled by default for all quote items selected in the Storefront module.

Whitespace

  • Whitespace: Filter the type of services that are included (TN-5068) We have added a filter to include only specific types of services, or exclude a specific service. This improvement allows for more precise service selection in the Whitespace module.


  • Added price deviation filter (TN-5141) You can now enable a filter in the whitespace feature that shows where the sale price differs from the list price.

Bugs and Hot Fixes

Connectwise Manage

  • Fix company sync (TN-5203) Fixed an issue where syncing a company from Salesbuildr to Connectwise Manage was not functioning correctly.

Whitespace

  • Account manager update in AT did not propagate to SB (TN-5069) Resolved an issue where updates to the account manager in Autotask did not propagate to Salesbuildr.

Week 26

Lost opportunities default setting

When losing an opportunity, automatically move the pipeline stage to the selected status.

Whitespace

From now on we don't show inactive contracts.

In addition, for Autotask and Connectwise we added options to filter out customers who do not have a certain service code active, enabling you to show all customers that do not have any of the services under that service code (category).

Contacts

For Contacts in Salesbuildr, we added an overview where you can see your sent messages and message delivery status.


Add company label and company classification to the contacts entity.
We've enhanced the contacts entity by adding fields for company labels and classification, providing more detailed contact management.

Post-sale ticket improvement

When converting a quote to a ticket, you can now provide Estimated hours and Due date. You can now also create a post-sale ticket even when there are products that do not require procurement.

Distributor hub

TD Synnex is now available for customers in the United States.

Storefront

We added a new status 'pending payment' and allow to map custom fields to Dynamics CRM.

Bugs and Hotfixes

  • Purchase Order: Link Autotask ticket charges from quotes - Fixed an issue where AT ticket charges were not properly linked from quotes.

  • Dynamics: When a quote is won and the opportunity is converted - Addressed a bug that prevented proper conversion of quotes to opportunities.

  • Importer remembers columns that are not present - Resolved an issue where the importer would remember columns that are no longer part of the dataset.

  • Whitespace filter issue - resolved an issue where incorrect numbers could be shown when using filters.

  • Quotes - added the ability to edit notes, fixed an issue where notes were hidden on approved quotes. Fixed an issue where the Terms and Conditions page would be shown when implicit approval is enabled.

  • Products: Markup still displayed even though we don't have any markup active
    Resolved an issue where markup was displayed on products despite being inactive, ensuring accurate pricing information.

  • Discount group doesn't work anymore
    Fixed an issue where discount groups were not functioning, ensuring that all discount settings apply correctly.

  • Purchase orders: Related Ticket not showing on Supplier PO
    Fixed an issue where related tickets were not displayed on supplier purchase orders, improving traceability.

  • Routit product import - Improved the speed and efficiency of the Routit product import procedure.

  • Connectwise - fixed an issue that could prevent the import of companies and contacts.

  • Purchase orders - fixed an issue where the related ticket was not showing in the Autotask Purchase Order.

  • Discount group - fixed an issue where discount groups were not functioning, ensuring that all discount settings apply correctly.

Week 24

Quotes

Create Post Sale Tickets

This features will create a post sale ticket in Autotask and adds all products from the quote as charges to the ticket. To enable this feature, navigate to Admin, Autotask, Purchase Order and enable creating a post-sale ticket for approved quote.

Make sure you set the default values that Salesbuildr should use when creating the post sales ticket.

You will now have the option to create a ticket from a approved qoute. Salesbuildr will only add products that do and to not require procurement as charges to the ticket.

Select the Create ticket option from an approved quote:

Review and add any internal note instructions before you click submit.

The ticket is now created in Autotask and you can use the icon below to open it directly.

You can view and open related tickets that were created by Salesbuildr from the quote overview too.

Watch the video on his this works in the video below.

In the coming weeks we will add more options to this workflow such as

  • Adding Issue and subissue type to ticket template settings

  • Be able to set the ticket contract

  • Be able to set the ticket Worktype

  • Provide Estimated hours

  • Provide Due Date

  • Enable Auto Create post sale ticket on customer approval

Email PDF attachments on approval

This ensures customers receive file all proposal attachments after they approve, such as your terms and conditions as a seperate PDF attachment next to the signed proposal.

Marketplace

Marketplace import jobs

You can now view and delete active marketplace import jobs.

Whitespace

Contract Renewals
Adds dashboard tiles that provide insights based on whitespace for contract renewals. The new contract renewals workflow enables you to instantly create a renewal proposal based on the existing services in the contract that is about to expire.

Items In Progress

Please take a minute to review and vote for new feature requests. If you would like to add a new feature request, you can do so using this link. We are currently working on the following items. Feel free to reach out if you have any questions. You can view all previous release notes here.

Quotes

  • Allow configuring "exempt from VAT" per line item to be able to support "BTW Verlegd."

  • We will notify you if there is an invalid payment term selected.

  • We are adding rule based options to apply transaction and shipping costs

  • We are working on adding favorite actions to the line item (delete, edit, update, view distributor) so you won;t have to navigate to the side panel

Suppliers

  • We are working on adding Pax8 to the marketplace so you can add new services to your catalogue from their marketplace and view customer subscriptions from the company, and quote dialogues.

  • We are working on support to import Dell Premier quotes

  • We are working on support to import HP i-quotes

Email

  • You will be able to send a template based email to a list of multiple contacts.

​Product catalog

  • We are adding support to enable you to determine what product specifications can be used as filters for end customers on the storefront category pages.

Storefront

  • Someone from the company-type MSP should be able to prepare a cart and share the cart for review with their customer.

  • When a new company signs up, you can have them fill in custom fields that will update the related fields in Autotask, Connectwise or Dynamics. For example IBAN, VAT etc.

Advanced importer

  • Use the advanced importer to import any distributor price file into your catalogue.

API

We added new fields to the qoute endpoint that can be used to fetch information

  • Company number

  • PO number

  • Shipping method

  • Customer note

  • Internal note

  • Delivery address

Week 22

We are excited to announce the latest release of Salesbuildr, which includes several new features and improvements to enhance your experience. Here's a summary of the updates, sorted by their parent categories:

Company Page

Account Number Search

You can now search companies by account number, enhancing your search efficiency.

Display Custom Fields in Company Dialog

Allows display and storage of custom field values in the new company dialog, enhancing company data customization. You can link Autotask User Defined Fields to Salesbuildr Custom Fields to capture all required information when creating a new company in Salesbuildr.

Customer Classification Filter

We pulled in the Autotask classification field and added it as a filter to filter the the company overview page to improve how you search for specific customer types.

  1. Go to the "Edit Company" section in SalesBuilder.

  2. Locate the field called "Classification" which pulls information from Autotask PSA.

  3. Update the classification field as needed.

  4. Use the classification filter on the left side to view only matching companies.

Contacts

Send emails to contacts

You can now send template based emails to contacts from Salesbuildr. The sender wil recieve the email as BCC. When contacts reply to the email you will receive the email in your inbox.

You can create email templates in Salesbuildr that can be selected when sending the email. You can send an email to multiple contacts if needed. In our next release we will add an overview of emails send to a contact and information about deliverability, opens and clicks.

Contact Labels

You can now create and apply one ore more custom labels to contacts to better segment contacts within a company and use them as a filter, facilitating better contact management and categorization.

Key Steps:

  1. Go to the contacts tab in SalesBuilder.

  2. Select a contact that you want to apply a label to.

  3. In the contact details, locate the label section.

  4. Create a new label by choosing a color and saving it.

  5. Apply the newly created label (or existing labels) to the contact.

  6. Save the changes.

Cautionary Notes:

  • Make sure to choose a descriptive label name for easy identification.

  • Double-check the labels applied to ensure accuracy.

Tips for Efficiency:

  • Create a color-coding system for labels to quickly identify contacts.

  • Use labels consistently across contacts for uniformity in filtering.

Product Catalog

Distributor Sync Option

Adds an option to download all products from a specific distributor, category and brand into a designated category in the portfolio. For example, you can now import all HP Notebooks from Ingram Micro into you HP Laptop categories. When new models are added by Ingram Micro, they will automatically be imported. When models are removed, they will be flagged as not found so you can easily set them to inactive.

Key Steps

  1. Navigate to the marketplace.

  2. Select a specific distributor.

  3. Choose a specific category (e.g., notebooks).

  4. Select the desired brand (e.g., Dell).

  5. Click on the "import all [number] results" button.

  6. Choose the category where the products will be imported.

  7. Enable the option to import future products automatically.

  8. Confirm the import.

Cautionary Notes

  • Ensure the selected distributor, category, and brand are accurate to avoid importing incorrect products.

  • Double-check the category where the products will be imported to prevent misplacement.

Tips for Efficiency

  • Familiarize yourself with the distributor's product categories to expedite the selection process.

  • Regularly check for new products from the distributor to stay updated on available options.

  • Keep track of imported products to maintain an organized portfolio.

Enable the setting below to hide products that are not available from end customers

Quotes

We improved the product importer. View this walktrough to see how you can quickly add multiple products into a proposal by only using the manufacturer part number, quantity and category columns as input using our template. Advanced imports are part of our premium subscription.

Add-Ons

When you add optional add-ons to a product category and add a product from that category to a proposal, the optional add-ons will now always appear so they can be selected by end customers without having to add them using the optional add-on button.

Email Attachments

We now upload all PDF attachments from the proposal to the Autotask opportunity when a proposal is signed and approved by your customer and attach them to the order confirmation email, providing complete information to all stakeholders.

Whitespace

Sortable columns

If you use the optional Whitespace module for Autotask, you can now sort columns to quickly see your largest customers or customers who spend the most on a specific category.

If you are interesting in the module, please reach out to us for a personalised demo.

Storefront

Configure credit limits

You can now set a universal credit limit that applied to orders can are sumbitted trought the storefront.

You can overrride the universal credit setting on a per customer basis by navigating to the company admin tab.

Enable or disable view more products like this

Adds an option to hide similar products in the product edit admin tab, providing more control over product visibility on the product detail page.

These updates enhance usability, integration, and overall efficiency for Salesbuildr users, ensuring a smoother and more effective experience.

Week 20

Quotes

  • Added option to use the Autotask internal product number field as prefix on quote line items (TN-4725). This enables your to use the internal partnumber in downstream workflows.

  • When an opportunity is won, quotes that are not approved will now be closed (TN-4525)

Opportunities

  • Archived quotes are now shown on Opportunities page with "archived" status (TN-4915)

  • When an opportunity is lost, all quotes under it are moved to archived (TN-3979)

Storefront

  • Added "Your Favorites" title on dashboard when customer product list is enabled (TN-4682). This enables you to present a list of recommendes products to self serve customers.

  • Proposals now always open in presentation mode when end customers browse quotes while logged in (TN-4681)

  • Customer now always see their discounted price in store when a customer discount is configured (TN-3173)

KPN / RoutIT Integration

  • Added ability to select the Autotask UDF that contains the KPN customer ID so Salesbuildr can automatically link it to the KPN Customer ID (TN-4333). Select the field that contains the KPN customer ID from the Customer entity.

  • Added filter to product page to show items no longer in KPN catalog and filter KPN marketplace to only show products not in your catalog (TN-4332)

Filter for products that are link to items in your portfolio

Filter for products that are linked to items from the KPN portfolio. If an item is removed from the KPN portfolio it will be flagged as not found.

Company Page

  • You can now pull in more company info with data from Apollo.io including social media links, founded year, employee count, company description and industry to provide a comprehensive overview of the customer. (TN-4222)

Bug Fixes

STOREFRONT

  • Fixed issue where homepage only showed 1 product instead of all of them (TN-4952)

  • Resolved problem with unselected addons being shown on the basket overview page (TN-4935)

  • Fixed bug where products with both a monthly and regular cost only showed the regular cost (TN-4919)

  • Corrected product specifications like weight and screen size getting cut off on the product detail page (TN-4874)

  • Implemented a fix for custom product prices not saving when importing from marketplace (TN-4866)

Quotes

  • Fixed a problem when navigating back from an approved basket (TN-4930)

  • Corrected "waiting internal approval" filter incorrectly showing approved quotes (TN-4908)

Users

  • Fixed auth issue where customer login returned Forbidden even though company users should be able to log in (TN-4957)

Product Catalog

  • Fixed issues with bundles used as add-ons not adjusting price (TN-4918)

Templates

  • Fixed some instances of quote link not being created in email (TN-4910)

Week 18

We are excited to announce the latest release of Salesbuildr, which includes several new features and improvements to enhance your experience. Here's a summary of the updates, sorted by their parent categories:

Company Page

  • We now display address information on the company card for quick access to customer details.

KPN / RoutIT integration

  • Streamlined the process of creating new RoutIT services by only showing categories that contain services as to prevent adding the new services to an incorect category.

Opportunities

  • We now trigger an opportunity sync when you chang the primary quote within an opportunity for real-time data accuracy.

  • We have added filters for Category and Source on the Opportunity page to help users find specific opportunities more easily.

Product Catalog

  • Implemented a duplicate name check when creating a product, providing a warning to maintain catalog integrity.

Quotes

  • Enhanced the quote approval process by allowing internal users to select products and view prices and distributors after approval of the quote to make it easy to review prices.

  • Added email recipient functionality for all approved quotes, ensuring smooth communication with clients.

Supplier API

  • We have added support for the Irish market for Ingram Micro, expanding product availability for our Irish customers.

  • We implemented a new integration with EET, a leading distributor in several European countries.

We hope these updates will help you streamline your processes, improve efficiency, and deliver excellent service to your customers. If you have any questions or feedback, please don't hesitate to reach out to our support team.

Week 16

User interface

  • Salesbuildr can now scale with your browser window so you can have a better overview of on larger resolutions.

  • We started to add sortable columns troughout the interface. Not all have been enable yet, more to follow in the upcoming releases

Marketplace

  • Search: We have improved the speed and search capabilities of the marketplace to make it much more precise. You can now type "HP Probook i5" to just show HP Probooks with I5 in the description.

Quotes

  • You can now set a default mail address that receives notifications of approved quotes only.

  • Enabled instant inline editing when you drop a widget into a proposal.

Contacts

  • Salesbuildr will now pull in the Linkedin profile link for your contacts and display an icon that takes you to their Linkedin page. This required you to enable the Apollo.io integration.

Dashboard

  • We improved the dialogue for the manage my profile screen.

Suppliers

  • TNWC has a large portfolio of new and refurbished mobile phone and is now available for you to enable in the marketplace in the Netherlands.

  • Target components is now available for you to enable in the marketplace in the United Kingdom.

Week 12

Our upcoming release is packed with new features and improvements aimed at streamlining your workflow and enhancing your customer interactions.
Here's what you can look forward to:

Quotes

Incorporate personalized videos into your sales proposals.

By integrating video content, you can take your proposals to new heights, captivating potential clients and conveying your value proposition in a truly engaging and memorable way.

Here's how this feature can benefit your MSP:

📼 Enhanced Customer Engagement: Videos add a human touch, fostering trust and rapport with your prospects from the very start.

🧠 Improved Comprehension: Explain complex IT solutions visually, ensuring clients fully understand your offerings.

💪 Competitive Differentiation: Stand out from the crowd with a unique, multimedia approach to sales proposals.

🔒 Increased Retention: People retain information better when presented in a multimedia format, boosting recall of your key messages.

🌐 Scalability: Leverage templates and automation to efficiently create customized videos for each prospect.

📈 Nurture Relationships: Use videos throughout the sales cycle to provide updates, answer questions, and celebrate milestones.

You can start incorporating existing Loom or YouTube videos by simply pasting the URLs into your Salesbuildr proposals. Imagine the impact of:

▶️ Product/Service Walkthroughs

▶️ Client Testimonials

▶️ Executive Introductions

▶️ Instructional/Training Videos

▶️ Proposal Walkthroughs

See how to use this new feature below:

Direct Teams Chat from Sales Proposals

you can now add a Microsoft Teams chat link to your virtual business card displayed on the proposal screen. This means your end customers can initiate a Teams chat with you *right from the proposal* they are viewing.

Why is this a big deal? 🤔

✅ Instant Connection: No more waiting for emails or phone calls. Engage immediately with clients who are viewing your proposal.

✅ Streamlined Communication: Answer questions, clarify details, and close deals while the proposal is top-of-mind for your customer.

✅ Personalized Touch: Show your customers that you're just a click away, ready to provide that personal touch that sets you apart.

To enable this feature, simply use the following link format under manage my profile from the dashboard, section URL to chat with you:


Imagine sending a proposal and being right there to address any queries. That's next-level service, and it's here with Salesbuildr.

Contract overview now includes parent contracts

With our upcoming release, you will now be able to view and select service terminations from contracts associated with the parent company in Autotask.

Ship to , bill to and contact on digital approval

When your customer approves your proposal, they will now see the ship to, bill to and contact on the approval screen for clarity.

Storefront Custom Dashboard Tiles

Introducing Custom Dashboard Tiles, designed to elevate your customer engagement and streamline their access to essential resources.

💡 Key Benefits:
✅ Create a personalized, branded hub for your customers
✅ Seamlessly integrate with Autotask using User-Defined Fields (UDFs)
✅ Flexibly configure tiles with custom icons, labels, and links
✅ Control tile visibility using company whitelists

🔗 Link tiles to customer-specific resources:
➡️ Customer specific portals (BrightGauge, PowerBI)
➡️ Invoicing and billing systems
➡️ Support ticketing and knowledge bases
➡️ Announcements and maintenance schedules
➡️ Pages with forms that trigger workflows

📊 Dynamically populate tile links using any URL you stored in the Autotask Company UDFs, ensuring each customer has a unique link to personalized content specific to their company.

⚙️ Setting up custom dashboard tiles is a breeze. Navigate to the dashboard configuration settings in Salesbuildr, create tiles, set icons and labels, and map them to Autotask UDFs or a generic link. It's that simple!

🚀 Elevate your MSP storefront, enhance customer engagement, and provide a unified gateway to valuable resources. Strengthen your brand and streamline customer interactions with Salesbuildr's custom dashboard tiles.

Companies

You can now add a rule if you want to drop shipping cost above a specific order value by navigating to the company admin tab and setting a value under "Free shipping if above value". Read more.

You can now set the default company type that will be used when creating new companies inside Salesbuildr.

Advanced approvals

We added a condition that lets you set a trigger for internal approval when the value of a proposal exeeds a predefined anual recurring revenue (ARR) value. Read more.

Category overview

We clarified the category overview so you can instantly see if a category has hidden availability, the amount of products, wheater add-ons are configured, if shipping rules are applied or is set to hidden for non-admins.

Week 8

Our upcoming release is packed with new features and improvements aimed at streamlining your workflow and enhancing your customer interactions.
Here's what you can look forward to:

Storefront (view the updated documentation here)

  • You now have the option to automatically hide products that are not in stock for end customers.

  • When end customers open a draft basket, it now opens as a basket instead of a proposal.

  • The order confirmation page now shows a breakdown of costs for each item.

  • Mandatory add-ons are not greyed out for end customers to prevent them from deselecting them.

KPN RoutIT Integration (NL)

  • When you create a new service, Salesbuildr will now use the part number value to update the service MPN field inside Autotask.

  • Salesbuildr will now look at the service MPN field inside Autotask to try and match KPN-RoutIT services with services in Autotask.

Opportunities

  • You can now add new notes to your opportunities. These will also be sent to Opportunity in Autotask.

  • We added a new opportunity field where you can add an estimated churn value for your forecasting.

Product Catalogue

  • You can now fetch ICECat product information in bulk.

Companies

  • Year-to-date one-time revenue, MRR and the number of quotes sent are now available in the company export .csv file, so you can use this in your analysis.

Quotes

  • When copying a proposal, you now have the option to copy prices from the quote of default to catalogue prices.

Week 6

Opportunities

  • When you specify the contract duration, Salesbuildr will also update the contract duration field in Autotask.

Quotes

  • We moved the options for adding products to your proposal to the first tab on the side panel in order to speed up your workflow and prevent you from having to switch tabs.

  • We have added the ability to Inline edit pages.

  • Added a left pane with a table of contents to your proposal.

Self-service storefront

We have updated the self-service storefront to leverage a shopping basket with a more streamlined checkout process. Watch the video below to see how it works. The self-service storefront is an optional module, reach out to learn more or navigate to this page for more details.

Companies

Creating a new company in Salesbuildr will now also create the company in Autotask when you configure Salesbuildr to Autotask company mapping in the admin section under Autotask company import. Read how this works in this article.

Advanced imports

  • You can now map margin, unit, require procurement, select a specific distributor and select a proposal template to be used to bulk create renewal proposals. Read more here.

KPN Rout-it integration

  • You can now unlink services between KPN-Rout-it and Autotask services.

Product Catalog

  • New roundup options for products:

    • Whole number if price above 100 minus 1 cent.

    • Round up from 2nd digit.

    • Round up from 2nd digit minus 1 cent.

Templates

  • You can now use the internal quote note in internal email notifications using {{quote.internalNote}}

  • Be able to set a background image for content pages

  • You can now add attachments to widget templates that will be added as attachments to the proposal when you drag the widget into your proposal

Week 4

Quotes

  • Filter by Creation Date: You can now filter quotes by their creation date, making it easier to track and manage quotes over time.

  • Character Limit in Description Field: A finite character limit has been set for the description field in quotes, enhancing clarity and readability.

  • "Insert Products Here" Button: The reintroduction of this button in the new editor simplifies adding products to quotes.

  • Clear Date Filters: New functionality to clear date filters, enhancing ease of managing and sorting quotes.

  • Open Products in New Tab: Products in quotes will now open in a new tab, facilitating easier reference and comparison.

  • Discounts: You can now choose between applying a percentage or a hard number when adding a discount, offering more flexibility in pricing adjustments.

Opportunities

  • New columns to separate MRR and One time revenue

Dashboard

  • Opportunity Summary tiles: New tiles show you year to date information on opportunities created. closed and conversion rate. This will be expanded over time with additional filters and date ranges.

Distributors

  • Custom Distributors with Optional Product ID Input: You can now input distributor product IDs optionally, offering more flexibility in managing distributor-related information.

Advanced Imports

  • Licensing Renewals and New Product Imports: Enhanced the import process for licensing renewals, including the ability to import new products when the category is unknown.

  • Import Column Q as Quote Title: The import feature now includes the ability to use Column Q "Title" as the quote title.

  • Combining Multiple Rows for the Same Product: Multiple rows for the same product in imports can now be combined into one row, streamlining the data entry process.

  • Date Format Explainer in Pricing Book Importer: An explainer for the "date format" has been added to the pricing book importer for clearer understanding and accuracy.

Pricing Books

  • Applying Pricing Books to Existing Items: When applying a pricing book to a quote, it will now apply to all already existing items, ensuring pricing consistency.

  • Special Bid Field Addition: A special bid field under the "purchase info" field has been added, which overrides the value from the pricing book, providing more pricing flexibility.

  • Simplified Pricing Books Search on Quote Dialog: The search functionality within the pricing books on the quote dialog has been simplified, making it easier to find and apply the right pricing book.

Week 2

Contacts

  • Improved Contact Management: The company tab has been moved to a company card on the contact page for consistency, making it easier to manage and view contact details.

  • Seamless Integration with Autotask: Now, creating a new contact in Salesbuildr will automatically create a corresponding contact for existing companies in Autotask, streamlining your workflow. Learn how to setup the integration with Apollo if you want contact details to be automatically fetched.

Contracts

  • Contract Churn Management: We've introduced tweaks for better handling of contract churn, providing insights and tools to manage and reduce churn effectively. Learn more in this article.

Quotes

  • Flexible Add-Ons Arrangement: You can now change the order of add-ons in quotes for better customization and presentation.

Templates

  • Global Quote Configuration: Added a global configuration to decide if generated product widgets are named after their category or parent category, offering more flexibility in template customization.

Imports

  • Licensing Renewals and Imports: Enhanced the import process for licensing renewals, including the ability to handle new products with unknown categories and import specific data as quote titles. Read this article to learn more.

Pricing Books

  • Simplified Pricing Book Search: Streamlined the search process in pricing books on quote dialogues, making it quicker and easier to find the right pricing information.

Dynamics 365 Integration

  • CRM Opportunity Status Update: Improved integration with Dynamics 365, including updates to opportunity status in the CRM, ensuring better synchronization and data accuracy.

Week 51

Templates

  • Full-screen images: You can now upload full-screen images as image widgets and use them in your proposal to make them more visually attractive.

  • Widget settings: We have relocated settings to the left of the widget, providing more screen area for content editing and removing the need to resize the window.

Quotes

  • New Tab for Product Details: Enhanced user experience by opening product details in a new tab, preventing disruption of workflow.

  • Drag and drop quote pages: Reintroduction of the drag-and-drop feature for quote pages, boosting efficiency in quote creation.

  • Quote options: Improved layout and arrangement of buttons in the quote detail tab, offering a more intuitive user interface.

  • Global Quote Configuration: Added global configuration for setting how Salesbuildr should name product widgets. When you insert a new product into a proposal, the title of the widget is set to the title of the subcategory of the product. You can use this setting to set the title of the widget to the main category.

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