Account & Billing
Manage your swftbox account settings, billing, pricing, and dashboard overview.
12 articles
How can I add users to swftbox Control Room?Learn how to add team members to your swftbox Control Room and assign roles.
How can I generate reports for my shipments?Export detailed delivery, order item, and flagged order reports as CSV files from your Control Room.
What are Flagged Orders and how do they help me?Learn what flagged orders are, why they happen, and how to resolve them quickly to avoid returns and keep deliveries on track.
How can I edit my pickup location?Update your pickup address so swftbox drivers collect packages from the right location.
Terms & Conditions and Privacy PolicyAccess swftbox's legal documents covering service terms, liability, billing, and data privacy.
How can I update my credit card on the account?Update the credit card used for your swftbox subscription and billing via the Stripe payment portal.
How do I set up automated email notifications?Configure automated email reports for flagged orders, daily recaps, pickup manifests, and more from your Control Room.
How do I configure order enhancements (OTP, Signature, ID, Oversized)?Learn about delivery enhancements like OTP verification, signature confirmation, Emirates ID check, and oversized handling — and how to enable them.
How does billing work?Understand your swftbox invoices, subscription plans, COD settlements, and payment schedule.
swftbox pricing and feesA clear breakdown of swftbox delivery rates, COD fees, order enhancements, and other charges so you know exactly what to expect.
Understanding your Control Room Overview dashboardA walkthrough of the Control Room Overview page — what each section shows and how to use it to monitor your deliveries at a glance.
How can I access analytics and reports?Monitor your delivery performance in real time and export detailed reports from your Control Room dashboard.