Booking FAQ
Everything you need to know about searching, booking, confirming, and managing your reservation on Vidle Housing.
10 articles
Haven’t Received Your Booking Confirmation?If you booked but didn’t get a confirmation email, here’s how to check your status.
What Happens If My Host Cancels?If a host cancels your reservation, here’s what to expect and how we’ll help
What If I Booked the Wrong Dates?Need to change your booking dates? Here’s how to request an adjustment and what to expect.
What If I Accidentally Booked Twice?Booked multiple units for the same dates? Here’s how to fix it and request a refund if eligible.
What If I Can’t Reach My Host?If your host hasn’t responded after booking, here’s what to do and how Vidle will help.
Missing Property Address or Check-In InstructionsDidn’t receive your check-in details? Here’s how to access them and what to do next.
Why Can’t I Book If the Calendar Shows Availability?Seeing open dates but unable to book? Here's why that might happen — and how we can help.
Why Is My Booking Still Pending?Waiting on a booking confirmation? Here's what pending means and when to expect an update.
What’s Included in the Rent?Not sure what your monthly rent covers? Here’s what most Vidle listings include — and how to check for extras.
How Can I Cancel a Confirmed Booking?Need to cancel a confirmed reservation? Here's how the process works and your eligibility for a refund.