Fix a Problem
Here you’ll find quick, clear guidance to help you troubleshoot issues and get Instories working smoothly again.
The app is freezing. What should I do?
Does reinstalling the app help?
Why are my videos saved without music?
AI tools don’t work. What should I do?
Why does the video lose quality?
I already have a subscription, but the app doesn’t recognize it. What should I do? (iOS only)
The Instories app isn’t available in my region. How can I download or update it? (iOS only)
How do I update iOS/Android to the latest version?
How to record my screen?