First, check that your subscription is active on your Apple ID using this link: https://subscriptions.instories.com/
Then restore it in the app:
On the main screen, tap the menu (three lines) in the top-left corner.
Select My Account.
Scroll to the very bottom and tap Restore. Enter your Apple ID password if asked.
Fully close and reopen the app.
You can also tap Restore on the subscription (payment) screen.
If you can’t restore your in-app purchases in Instories, please try the following:
Make sure you’re signed in with the same Apple ID that you used for the initial subscription.
Log out and back into your Apple ID in your device settings, restart your device, and try restoring again.
Switch between mobile data and Wi-Fi, and make sure VPN is turned off.
Update Instories to the latest version in the App Store, then try restoring again.
Confirm that your in-app purchases are not hidden on any of your devices: https://support.apple.com/en-us/HT201322
Bought your subscription on our website?
Restore only finds App Store purchases, so it won’t find a subscription bought on instories.com and will say no purchases were found. A website subscription needs to be activated on your phone separately — open the invitation email on your phone and tap the activation button, or use the QR code. See How do I use a subscription purchased on the website in the mobile app?
👉 Please Note: Please don’t buy a new subscription in the app in this case — otherwise you’ll have two subscriptions at once.
Still not working? Message us in the in-app chat with screenshots of iPhone Settings → your name → Subscriptions and of My Account in the app.