All CollectionsFix a ProblemFix a ProblemHere you’ll find quick, clear guidance to help you troubleshoot issues and get Instories working smoothly again.By Anastasia1 author·13 articlesMy project won’t save or export. What should I do?AI generation failed or is stuck. Where is my result, and will I get my credits back?The app doesn’t show my photos or I can’t add them to a templateThe app is freezing. What should I do?Does reinstalling the app help?Why are my videos saved without music?AI tools don’t work. What should I do?Why does the video lose quality?I already have a subscription, but the app doesn’t recognize it. What should I do? (iOS only)The Instories app isn’t available in my region. How can I download or update it? (iOS only)How do I update iOS/Android to the latest version?How to record my screen?Free up space without deleting the app