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FAQs

Answers to frequently asked questions.

3 authors62 articles
How do I unarchive a certificate?
How do I unarchive a user?
How do I bulk update certificate fields?
How do I update company name on a profile?
How do I update a Partner's company name?
How do I turn on Learn reminder notifications?
How do I update my account's name?
How do I add a certificate/training record?
How to complete onboarding via the Onboarding Link
What is the max file upload size?
How do I create a Learn Course?
How can I send a Partner request and view linked Clients?
How do I assign a Supply Chain Questionnaire to a Partner?
How do I delete/archive a user?
Do you ever need to search for a user but don’t know their full name or email address?
How do I update a user's email address
How do I access and complete my onboarding form and Learn course?
How do I send Onboarding & Learn reminder notifications?
How to Update a User Staff Type From Team to Direct
How do I add a new user to Skillko?
How do I activate my profile?
How to Schedule and Complete Training with an External Training Provider
How do I create a Learn Revision?
How do I give a user access to the Skillko Trainer account?
What file types can be uploaded to Skillko?
How do I add/remove a profile to/from a team?
How do I make someone a team owner or team admin?
How do I approve/reject uploaded certificates?
How do I reassign an onboarding form to a user?
How do I log CPD hours?
How do I reset my password?
How do I send an activation invite?
How do I search for a user profile?
How do I migrate user profiles to a Partner account?
How do I add a destination email to an onboarding form?
What does the error message "There is already an account on the system associated with that email" mean?
How do I update user permissions?
How do I approve a Partner Staff Share (Contractor) request?
How do I add a Line Manager to a user profile?
How do I switch between Skillko accounts?
How do I reupload a certificate that has been rejected?
How do I assign an onboarding form to an existing user?
How do I clone an Onboarding Form?
How do I turn notifications on/off?
How do I archive a certificate?
How do I access assigned learning?
How do I share certificates with a Client?
How do I share user profiles with a Client?
How do I assign a Learn course to an existing user?
How do I allow a Client to modify my Partner account?
How do I access Learn Hub and assign users to courses?
How to upload a PQQ file that is expired or expiring.
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How do I bulk update teams fields?