FAQs
Answers to frequently asked questions.
By Sadhbh and 2 others3 authors65 articles
- How do I unarchive a certificate?
- How do I unarchive a user?
- How do I bulk update certificate fields?
- How do I update company name on a profile?
- How do I update a Partner's company name?
- How do I turn on Learn reminder notifications?
- How do I update my account's name?
- How do I add a certificate/training record?
- How to complete onboarding via the Onboarding Link
- What is the max file upload size?
- How do I create a Learn Course?
- How can I send a Partner request and view linked Clients?
- How do I assign a Supply Chain Questionnaire to a Partner?
- How do I delete/archive a user?
- Do you ever need to search for a user but don’t know their full name or email address?
- How do I update a user's email address
- How do I access and complete my onboarding form and Learn course?
- How do I send Onboarding & Learn reminder notifications?
- How to Update a User Staff Type From Team to Direct
- How do I add a new user to WCM?
- How do I activate my profile?
- How to Schedule and Complete Training with an External Training Provider
- How do I create a Learn Revision?
- How do I give a user access to the Skillko Trainer account?
- What file types can be uploaded to Skillko?
- How do I add/remove a profile to/from a team?
- How do I make someone a team owner or team admin?
- How do I approve/reject uploaded certificates?
- How do I reassign an onboarding form to a user?
- How do I log CPD hours?
- How do I reset my password?
- How do I send an activation invite?
- How do I search for a user profile?
- How do I migrate user profiles to a Partner account?
- How do I add a destination email to an onboarding form?
- What does the error message "There is already an account on the system associated with that email" mean?
- How do I update user permissions?
- How do I approve a Partner Staff Share (Contractor) request?
- How do I add a Line Manager to a user profile?
- How do I switch between Skillko accounts?
- How do I reupload a certificate that has been rejected?
- How do I assign an onboarding form to an existing user?
- How do I clone an Onboarding Form?
- How do I turn notifications on/off?
- How do I archive a certificate?
- How do I access assigned learning?
- How do I share certificates with a Client?
- How do I share user profiles with a Client?
- How do I assign a Learn course to an existing user?
- How do I allow a Client to modify my Partner account?
- How do I access Learn Hub and assign users to courses?
- How to upload a PQQ file that is expired or expiring
- New Upgrades to your Navigation pages
- How to Add Training courses to the Trainer Account
- How do I add a cert to my profile?
- How do I fulfil a Training Course?
- How do I set up a subcontractor account, add users, certificates and share them with a client?
- How to Log an Incident
- Incidents Flags
- How to Use the Skills Finder
- How to Use the Skills Checker
- How do I bulk update teams fields?
- How to download and use the WCM (Skillko) App
- How do I create a service account?
- How to access & complete a PQQ