Customer Development / Product FAQs

All the Q&As we've collected around building out your product

What resources do you recommend for helping improve my website?

About to launch additional paid features and thinking of ways to motivate users to upgrade their subscriptions. Has anyone seen this done very well?

We're trying to design a seamless in-app onboarding process, can anyone suggest a simple onboarding pattern/process of other products that you like?

Looking for a good UI design. Any UI library link?

We found a competitor! How will their existence affect our business strategy moving forward? How does this change the roadmap?

How do I create a cold email template for potential customers?

What is an example of a call script for potential customers?

How can I gauge if a customer is worth pursuing or not?

What are some examples of responses to a customer rejection?

Im looking for someone that can make a custom box for our machine. Any suggestions?

We're trying to demo our product (mostly user interface) and are looking for best practices/tools and/or companies who may help us to create a good video. Any suggestions?

Has anyone gone through the process of expediting a request to get a D-U-N-S number? Curious what the most strategic way to get the dnb/DUNS organization to expedite request

What are good websites to hire design freelancers from?

We have our clients on our slack channel to give them easier access. But there is this client who keeps tagging all our team members in every thread message. It’s super annoying and distracting. Any suggestions how to tell them not to do this?

Any tools to identify duplicate per column in the data?

Question on Release management for Web App: What are best practices for taking care of release management on Web similar to this video below from Twilio. https://alchemistacc.slack.com/files/U4QFSLB7E/FJBSDSPFV/twilio_version_management.mov?

Our customers are also interested in a custom host mapping, and how would that fit with and without subdomains?

Does anybody have experience deploying multiple machine learning models in the cloud? I would like to know if some of you have a similar experience to share.

How do you track configuration changes to production? Do you have a formal approval process in JIRA or github or something else?

What if the channel you're trying to disrupt gets disrupted?

Anyone used google analytics to track customer’s usage of their platform? Any pointers on how/what to do? Is it as easy as simply embedding it in each page?

I want to find out if we can get the output from our platform in some JSON format and then use mailchimp to send it to the right distribution. The goal is to see who opened , what time , what they clicked etc. Thoughts?

Has anyone used Google Analytics to track customer’s login pattern on the application portal? Is GA the best choice or is there any other free tools?

What library or open source tool do you use to generate PDF reports?

Are there any specialized libraries or services for automated testing? Esp for webpage tests

Any recommendations for tools to collect product usage data?

What's the difference between Github and Gitlab?

I'm trying to map lending tech stack integrations in US for digital lending, e.g. what's the preferred way for customer e-KYC prior to lending? Is there an API solution here recommended for automated e-mandate for repayments?

Can anyone suggest resources we can use to establish terms and conditions for our users/customers who sign-up for app and web systems? Ideally resources that help us ensure EU GDPR (and any other relevant data/privacy law) compliance.

I’m evaluating payment systems for online subscription services of our software. Need to have support for domestic and international customers, accept CC and ACH payments and deposits in domestic and international accounts. Thoughts?

Has anyone used usersnap for capturing customer feedback (it easily lets you take screenshots) and any other cheaper alternatives?

Is there a website where you can easily find out the fonts being used in a text or website?

We were considering switching off of AWS for either Aptible or Datica to help with compliance. Thoughts?

What prototyping tools / combination of softwares do you use to whip out designs fast?

Does anyone have a product roadmap template they really like?

Anyone have a customer facing information security documentation that we can use as a template?

What did you use to create clickable wireframes and how did you work out with some elements where user actually needs to type something to see UI change or go to the next screen?

What are your teams' release processes like? How often do you push to product, who is responsible for push, etc.?

Any recommendation where I can download & add "Terms of Service and privacy policies" within our app? without spending $5K on lawyer fees?

When do you file a patent?

How do you know when you have something patentable?

How do you decide between patents and trade-secrets?

What kind of software can be patented?

What customer behaviors signal you may have product market fit?

I’m hearing very controversial opinions about obtaining patents. Could you please share with me what do you think about this?

How to keep priorities right?

Any recommendations for Data Rooms?

Using Alchemist network to find customers

Capabilities vs. Moats

Struggling to Identify and Reach Ideal Customers

CAB Compensation

T-Shirt Sizing for Making Feature Decisions

Intellectual Property - What is a Patent?