Want to secure casuals quickly and efficiently? These five tips will help you build and manage a reliable list, ensuring a higher booking success rate on ClassCover.
Tip 1: Keep Your List Healthy
To maintain a high booking success rate, aim to have at least 30+ active casuals on your list, with at least 70% marked as active – meaning they’ve recently logged in or responded to a booking request. This ensures that if your regular casuals are unavailable, you’ll always have a reliable pool to choose from.
You can monitor your list health at a glance on the My List page.
Too many inactive casuals? Here’s how to grow your list with active, ready-to-book casuals:
Find and invite new casuals to join your list via the Find New feature.
Post a ‘Casual Call Out’ via ClassCover Jobs (web version) to invite interested casuals to apply to join your list.
Keep an eye on your Pending Requests page for casuals who have requested to join your school’s list.
If you have a list of known casuals that you'd like to bring onto ClassCover, you can import them via the ‘Add New’ option.
Send a broadcasted message to inactive casuals and ask them to take actions such as remove themselves from your school if they are no longer looking for bookings or login and update their availability to show they are active. Here are some templates you can use.
Send a nudge to inactive casuals. Similar to you asking through a broadcasted message, a nudge will send them an email to let them know they are appearing inactive and what to do to get back to appearing active. You can see the option to nudge casuals on My List and on the booking request page.
Casual work can be a transient career, so regularly assess your list. You can view the health of your list at any time via the My List page. Ensure over 70% of your list remains active.
Pro Tip: Keep your list fresh by reviewing your list health monitor, cleaning out inactive and adding new casuals regularly.
Tip 2: Allow Enough Time for Responses
When using either the 'one at a time' or ‘all at once’ booking options, it’s recommended to keep the booking window open for at least 1 hour. You can even keep it open for over a day. This gives your booking shortlist more time to respond, improving your chances of the booking getting filled.
Tip 3: Be Mindful of Timing
Booking requests sent during school time may result in a lower response rate, as many casuals will be in class. If your booking request isn’t urgent, schedule your requests to go out after school hours for better response rates. Learn how to schedule booking requests here.
Tip 4: Include Class Details in Your Request
When sending a booking request, always include the class year or subject being covered if you can. This helps casuals better prepare and increases the likelihood of a response. According to a survey of our casuals, 77% of casuals prefer requests with detailed information, and are less likely to respond to vague requests.
What if I Don’t Have All of the Information for a Booking?
If you don’t yet know the class being covered, the booking will go out as a Flexi Booking. Flexi Bookings allow schools to create a booking request before you have all the details, boosting transparency for casuals. Schools are able to create a booking request and update the details of the booking closer to the time.
What do Casuals Think of Flexi Bookings?
From the same group of casuals interviewed above, 57% said they would be more likely to respond to a booking request with missing info if they knew it was a Flexi Booking.
Tip 5: Communicate with Your Casuals
Ensure the casuals on your list are using ClassCover to the max – updating their availability, responding to booking requests, and keeping their profiles up to date.
If casuals on your list aren’t updating their availability or replying to booking requests, it’s worth sending them a message to check if they are would still like to be considered for work—they may have taken a contract position or gone on holiday.
A broadcast message from your school is a great way to do this if you have multiple casuals to contact. You can message all or filter a select group of casual via the My List page.
Tip: Use our ready-made message templates to quickly communicate with your list.
Need Help?
If you have any questions or need further assistance, feel free to contact our support team via the Chat feature or email us at support@classcover.com.au – we're always here to help!