Each Account Holder and Enrollee has an Account in Enrollsy, and as part of that Account, there is a Billing page. This page shows the following information:
Account Holder's information (name, email address, and cell number)
Any Account Tags
Current, paid, and future Invoices
Gift Cards & Prepayments (if applicable)
Active and future Enrollments
Auto-Pay settings and payment methods on file
Convenience fees (can be customized here)
Payment Plans
List of all transactions (charges, payments, credits, etc.) called the "Transaction History"
Keep reading for more details about each section on this page.
Account Information
The first information you will see is the Account Holder's name, email address, and cell phone number (if added). This top bar also includes the following:
Account Tags - Tags entered on the Account
Post Transaction - Allows you to post Invoices and Credits, collect Payments manually, and offer Refunds
Build Invoice Summary - Allows you to print an Invoice Summary. See Build Invoice Summary below.
Invoices
Admins can view and manage all current, paid, and future Invoices from the Billing page.
View & Edit Invoices
Click "Manage" under the Invoice headings to open the Invoice editor to view and edit Invoices.
The Invoice editor window opens where you can view Current, Paid, or Future Invoices (click on one of the three options above to see the Invoices). You can edit any transactions within each Invoice by clicking "Edit."
Build Invoice Summary
Click the "Build Invoice Summary" at the top of the Customer Billing page to build a customized summary of multiple Invoices.
Follow these steps to build an Invoice summary.
Filter by Location and/or Enrollment Period
Choose Enrollees
Select the Totals to include (Enrollee Totals and/or All Invoices Total)
Click Build
Here is an example of what the Invoice will look like:
Multiple Invoices
Electronic payments (ACH or credit/debit cards) are marked if they have paid more than one Invoice. You'll see "1 of 2 Invoices," for example, and the amount paid on each Invoice.
NOTE: Currently this is ONLY for electronic payments (not cash or check payments).
Post Transactions
The "Post Transaction" window (which can be accessed by the plus ("+") button to the right of Invoices in the left menu OR the "Post Transaction" at the top) has the following functions and looks like this:
Here is a description of each of the functions:
Create Invoice
Here is where you can create an invoice for a Customer. These are what was previously known as "Post a Charge." Now you create an Invoice with any tuition or fee. See this article to learn more about how to create a current Invoice.
Collect Payment
Choose this option to collect a payment from a Customer. If a payment method is on file, either a credit card or ACH, Admins can post payments for customers. Posting a payment will prompt you to add it to a specific invoice or invoice. See this article for specific instructions on how to post a Payment.
NOTE: Payments should be added to specific Invoices. Any payments not added to an Invoice will appear in the "Unapplied Payments" section of Credits.
Post Account Credit
Select this option to give a Customer a credit of some kind, such as scholarships, discounts, etc. See this support article for details on how to post a Credit.
Post Refund/Void Payment
Select this option if you need to void a payment or refund an electronic payment (ACH or Credit/Debit Card payment).
Void Button
This button (see below) will only show if the payment was applied THAT DAY. Click this button to void the payment. Find out more here.
Refund Button
This button (see below) will show after the DAY AFTER the transaction has occurred. Click this button to refund the payment. Find out more here.
NOTES ABOUT REFUNDS:
You can issue full and partial refunds of credit card transactions posted AFTER the same day. (For same-day payments, you will need to void the payment.
If your merchant account provider is EnrollsyPay, you CAN issue partial electronic check (ACH) refunds. (If your merchant account provider is CARD CONNECT, you can ONLY issue FULL REFUNDS of ACH payments).
If you need to refund CASH or PAPER CHECK payments, see this article for instructions.
Bulk Transactions
Under each function of "Post Transactions" is an option to post those transactions in bulk, meaning you can create an Invoice or post a Credit to more than one Account at a time.
Gift Cards & Prepayments
Under "Gift Cards & Prepayments" you can add or view any gift card credits or prepayments. All other credits will show up on the Invoice they are added to.
Select "Gift Cards or Prepayments" on that Customer's Account to open up the history window. Admins will be able to edit or delete Gifts Cards or Prepayments here. Select the pencil icon to edit a credit. Click the trashcan icon to delete a credit.
See these support article for how to add a Gift Card or Prepayment to a Customer's account:
Active/Future Enrollments
Under this section are cards for each Enrollment. These cards contains the following information:
Left Side:
Enrollee Name (and photo if uploaded)
Enrollment Tags
Enrollment Period and Location of the Enrollment
Program Options of the Enrollment (in the example below, the name of the Program)
Class Assignments (if assigned)
Internal Billing Notes (viewable to only Admins)
Right Side:
Ability to add or edit the Payment Plan
The Future Invoice total for that Payment Plan
Payment Plan name (if applicable) for that Enrollment
Any current Invoices under the "Paid" and "Current" tabs
Amount of Invoice
Ability to edit the Invoice
Date due
Status (unpaid, paid, etc.)
Here is an example:
In the above Enrollment card, you can do the following:
Add or edit the Photo of Enrollee
Add Tags to the Enrollment
View Class Assignments ("View" goes to the Classes page)
Add internal billing notes
Add or edit the Payment Plan (click "Edit" under the Payment Plan and choose to customize the current plan, choose a different plan, or remove the plan)
View paid and current Invoices (click on Paid/Current tabs)
View any future Invoices (click on "Edit" under the Payment Plan to scroll through the payment events)
Auto-Pay Settings
Under this section, you can see if the Customer is on Auto-Pay (where payment is taken out automatically based on the payment method on the Account).
Payment Methods
If two payment methods are set up (ACH and Credit Card), the one chosen is the one on Auto-Pay. Admins can set up or delete payment methods here.
Convenience Fees
If you have any payment fees set up (i.e., a convenience fee or sales tax), you can view the amounts under "Convenience Fee." You can also customize these fees for the specific Customer here.
Be sure to click "Save" when making any changes in this section, or your changes will not be saved!
Transaction History
The Transaction History is where all the billing activity occurs, including all Charges (tuition and other fees), Discounts, Credits, and Payments. You can do the following in this section:
Print a Payment Receipt (click the three dots beside the Payment)
Print a Statement or Transaction Summary (click the print icon)
Export the information to a spreadsheet (export button)
To learn how to read the Transaction History, see this support article.