Can I change my account currency?
No, the currency shown in your Firsty account cannot currently be changed manually.
The currency is automatically set during account creation and billing setup. At the moment, it is not possible to switch the account to another currency afterward.
This applies to all account types, including:
Direct Firsty app accounts
Partner-created accounts
Grab MiniApp users
Bank or partner integrations
What does this mean?
The currency currently displayed in the app will remain the active billing currency for your account.
Support is unable to manually:
Convert the account currency
Switch billing currencies
Override the selected currency from the backend
Need help with billing?
If you believe:
You were charged incorrectly
Your payment failed unexpectedly
The displayed currency does not match your purchase flow
Please contact support and we’ll gladly check it for you.