The sales aren't over yet.
And if you haven't activated your second and third markdowns yet, now's the time.
In our winter sales series, we share how La Fée Maraboutée uses WhatsApp to:
Drive traffic to its stores
Trigger online sales
Engage its community while keeping a premium experience
The brand in a few words
Since 1996, La Fée Maraboutée has been building a timeless, ethical and inclusive wardrobe designed for every kind of femininity.
The brand sells both:
On its e-commerce site
Through a network of 150 stores
The challenge: activate WhatsApp to support online and retail sales without breaking the premium universe.
CRM challenges on WhatsApp
Main goals:
Drive traffic to stores
Trigger online sales
Keep the experience consistent with the brand's DNA
The answer: a simple mechanic, perfectly executed.
Private sales & third markdown: 3 CTAs to engage, inspire and convert
The principle: let customers choose based on what they want right now.
In a single WhatsApp message, the brand offers:
1. A direct link to the website
For those who already know what they want.
→ Quick, effective, immediate conversion.
2. A best-seller carousel
To inspire and nudge toward purchase.
→ Shows the key pieces on sale.
→ Creates desire without friction.
3. "Find my store"
To activate drive-to-store.
→ Ideal for bringing traffic to stores.
→ Connects digital CRM and retail.
A simple mechanic, designed to cover every buying intent.
Results
86% open rate
15% click rate
5-figure revenue generated through WhatsApp (online and in store)
Here, WhatsApp becomes a true omnichannel lever:
inspiration, retail traffic and digital conversion.
Key takeaways for your second and third markdowns
Less than two weeks before the official end of the sales: this is when it all happens.
To maximize your results:
Offer several entry points (website, inspiration, store)
Let customers choose based on their intent
Connect online and retail in the same message
Activate your warm audience at the right time
Need inspiration for your next campaigns?
We've put together a complete guide with concrete campaign examples.
