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Oh My Cream!'s guide that turns every click into a gift

With Christmas around the corner, the gift guide is back. This year, Oh My Cream! reinvented it… on WhatsApp.

The goal: turn their web guide into an interactive, personalized experience, true to their expert and premium image.

And the mechanic is as simple as it is effective.

A conversational experience in 3 steps

1. "Who would you like to treat?"

It all starts with a simple question.

Three broad options, but precise enough to help people quickly picture the gift.
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You go from a vague intention ("I need to find a gift") to a first clear direction.

2. "What's their style?"

Time for a mini quiz.

A few well-chosen options turn a vague intention into a concrete need.
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The result: customers feel guided, just like with a sales advisor in store.

3. "What's your budget?"

The last key step: budget.

From there, WhatsApp sends the perfect recommendation:

  • Product visual

  • Short description

  • Direct link to buy

What if several products match?
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You can even offer a carousel of ideas to let them choose.

Why this flow works so well

This kind of experience ticks all the boxes:

  • A conversation close to the in-store experience

  • An immediate feeling of personalization

  • Simple, smooth navigation

  • Less friction when looking for a gift

And above all: extremely useful data.

Each answer (profile, style, budget) becomes a valuable signal to:

  • Retarget by email

  • Personalize your ads

  • Follow up with relevant recommendations

You're not only guiding people to the right gift.
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You're also collecting what you need to send the right message at the right time afterwards.

Key takeaways for your gift campaigns

A good gift guide today can no longer be static.

To maximize conversion:

  • Turn it into an interactive experience

  • Guide with 2–3 simple questions

  • Recommend the right product immediately

  • Reuse the data for your CRM follow-ups and ads

Less scrolling. More conversation.
And recommendations that hit the mark, every time.

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