This guide will help you understand and resolve common errors that appear when submitting templates on WAX. Here are the main errors and their solutions:
To Edit Your Template and Fix Errors:
Click on your template → Duplicate Template. A new version will be generated.
1. "Incorrect Category"
Issue: An incorrect category is assigned to the template.
Solution:
Ensure the entire flow is assigned to the same category:
✅ One category = One flow.
Make sure that all templates within a Utility flow belong to the Utility category.
Similarly, all templates in a Marketing flow should be in the Marketing category.
📌 If your first template is a "Limited Time Offer", it will be considered a Marketing template. As a result, all subsequent templates in the flow may also be classified as Marketing.
Verify that the entire flow is submitted under the correct category:
Ensure the template message aligns with the appropriate category (Utility or Marketing).
If promotional words are included, the template will automatically be classified as Marketing.
Choosing Utility when promotional content is present will lead to rejection.
2. "Component Type of Body is Missing"
🔴 Issue: The body component type is missing or incorrectly configured.
✅ Solution:
Ensure that all required components (text, image, buttons, etc.) are present.
Access the template editor and add the missing elements.
Double-check the template structure before resubmitting.
3. "Language Not Supported"
🔴 Issue: The selected language is not supported by WAX.
✅ Solution:
Check the supported languages in WAX settings.
Modify the content to use a compatible language.
If a specific language is essential, contact WAX support to request its integration.
4. "Media URL Invalid"
🔴 Issue: The media URL (image, video, file, etc.) is invalid or inaccessible.
✅ Solution:
Ensure the URL is correctly formatted and points to a valid file.
Test the URL in a browser to confirm accessibility.
If necessary, use an approved hosting platform and update the URL.
5. "Empty Header or Footer Sections" (Final name TBD)
🔴 Issue: The header or footer sections are empty, which can cause validation errors.
✅ Solution:
Add relevant content in the header and footer sections (text, logo, or other required elements).
Ensure these sections comply with WAX template requirements.
Save the changes and resubmit the template.
General Tips to Avoid Errors
✔️ Test before submitting: Use the editor and preview to verify your template.
✔️ Validate formats: Ensure that the content, images, and links comply with WAX’s technical requirements.
✔️ Contact support: If issues persist, reach out to WAX technical support for assistance.
By following this guide, you'll be better prepared to troubleshoot common issues and ensure successful template submissions. 🚀
Common Errors Recap:
Incorrect Category
Component Type of Body is Missing
Language Not Supported
Media URL Invalid
Empty Header or Footer Sections