AI-Powered VOIP solution. When customers call, the AI acts as a virtual receptionist, answering inquiries, adding new leads, and scheduling bookings directly into your system.
This version is used for incoming calls on your VOlP numbers. VOlP Al agents can be assigned to a personal number or a group number.
NOTE: The VOIP AI Agent requires a GorillaDesk VOIP Pro plan.
Enable this feature within the Addons > AI Agents.
Each successful call with the VoIP Al Agent costs $0.13 per minute for local calls and $0.17 per minute for toll-free calls, billed using VoIP Credits.
Managing Your VOIP Agent
VOIP Settings
Under Settings > VOIP AI Agent, you can configure your AI Agent’s name, personality, and voice.
If you want to edit or create your own conversation script, click on the 'Open Conversation Script' button.
Make sure to save every change that you make.
Content Library & Conversation Script
The VOIP AI Agent has a default conversation script that you can edit to customize it to your preferences. This conversation controls the call flow and the desired outcomes for your agent. Simply type in your instructions and then test your call flow.
Content
The VOIP Agent shares the same active content in your content library, that you have setup for your other agents. There is just 1 content library that is shared among all your agents.
Testing Your VOIP AI Agent
The 'Test VOlP AI Agent' button allows you to test how your VOlP agent handles incoming calls, ensure it functions correctly, and make any necessary content or conversation script adjustments.
💡 To effectively test your trained AI agent, start by defining clear objectives for what you want to evaluate. Create a variety of test scenarios that mimic real-world interactions.
How to Route Incoming Calls to VOIP AI Agent
Personal Number
You can assign the AI agent to a personal number.
On the personal number settings, select the AI Agent from the dropdown.
Click 'Save'.
All incoming calls to that phone number will be handled by the Agent.
You can still assign a user to that phone number while still being assigned to the AI Agent.
Go to the Active Users settings
Add that phone number to a user under the Personal Local Number
You'll notice the phone number displays an 'AI Agent' label, indicating that the Agent is still assigned.
If you disable the VOIP AI Agent feature, the phone will be reassigned to the user automatically.
If this feature is disabled or has insufficient credits funded, calls will go to the next available action or revert to normal VOIP settings.
Group Number
You can only assign the AI Agent to a group number if the routing is in fixed order.
On the group number, change the Agent Routing to Fixed Order
Click the Manage Users button then tick on the AI Agent
The AI Agent will always be the last agent in the routing order.
If the VOIP AI Agent feature is disabled or has insufficient credits funded, calls will go to the next available action or revert to normal VOIP settings.
Auto-Attendant
Similar to the group number, the AI Agent can be assigned to an auto-attendant extension if the routing order is fixed. The AI Agent is always the last agent in the routing order.
If the VOIP AI Agent feature is disabled or has insufficient credits funded, calls will go to the next available action or revert to normal VOIP settings.
After-Hours
Incoming calls can be routed to the AI Agent after hours.
If the VOIP AI Agent feature is disabled or has insufficient credits funded, calls will go to the next available action or revert to normal VOIP settings.
VOIP AI Agent Report
All calls handled by the AI Agent are logged within the VOIP AI Agent reports.
This includes helpful call details: the call recording, call summary, and a transcription of the conversation.
With a VOIP Pro plan, call recordings are available in reports for 90 days.
With a VOIP Growth plan, call recordings are available in reports indefinitely.
Call transcription charges still apply if you need to pull the full text conversation.