Managing your Account
Managing your account
Where can I see how much storage space is being used by each of my galleries?
What is Subscribe Mode, and how can I set it up?
Can my client send me a list of their favorite images?
Can I set up a PIN for downloading a gallery?
Can I see a list of my deleted galleries?
How can I see the sales totals and transactions for a specific gallery?
What are favorite labels and how do they work?
Can my clients add notes to their favorites?
How can I enable Sizing Previews within my galleries?
Can I search for a specific gallery within the administrative site?
Can I preview my gallery before making it viewable to my client?
Can I add a note or a description to the top of my gallery?
Can I move photos from one gallery to another gallery?
How do I delete multiple galleries at one time?
Can I activate multiple expired galleries at one time?
How is a gallery's "active date" calculated for discounts and automated email purposes?
How can I disable the cart functionality for a specific gallery?
Rotate Your Images
Can I require my gallery visitors to enter their email address when viewing a gallery?
Can I add a note that all my clients will see when they login to their gallery?
Can I require a password for entry into my galleries?
What are the limits on file sizes or file types for uploads?
Creating a "highlights" category within your client galleries.
How do I create a photo gallery?
How can I upload images to my gallery?
How do I invite my clients to view their gallery?
How do I upload my photos directly through the website?
What size images should I upload?
How long will it take for my images to process after being uploaded?
What does "Image Being Processed" mean?
Why are my photos displaying in a random order?
How can I rearrange the images in my gallery?
How do I set a gallery featured image?
How do I set my category featured images?
How do I use the PC Image Uploader?
How do I use the Lightroom Plugin?
How do I upload my photos via FTP?
Is there a limit to the number of images I can have in a gallery?
How do I give my client permission to hide their images from other viewers?
How can my client un-hide a hidden image?
How can I see which images my clients have hidden in a gallery?
Can I add a video to my gallery?
How do I password protect individual categories within a gallery?
How can I allow my clients to download their gallery for free?
Allowing your visitors to download individual images for free.
Can I offer my clients free watermarked downloads?
How do I move images from one category to another within a gallery?
What are Bulk Gallery Actions?
How do I send gallery invitation emails?
How can I enable a previously expired gallery?
How do I create categories, or groups of photos, within a photo gallery?
How can I change the gallery thumbnail sizes?
How can I enable or disable showing the names of my photos within my client galleries?
Can I hide an active gallery so it isn't seen on my storefront?
How do I add watermarks to my images?
How do I reset the active date for my gallery, or can I restart a Discount Days sale?
Can my clients download all of their favorite images at once?
Can I be notified when someone visits a gallery or marks an image as a favorite?
How can I give my clients permission to download a certain number of images for free?
How do I delete images and galleries from my account?
How can I enable a previously expired gallery?
Where can I see how much storage space is being used by each of my galleries?
Where can I see which images have been downloaded by my clients?
How can I disable the cart functionality for a specific gallery?
What are Managed Accounts?
Where can I adjust the company details associated with my account?
Do you have a referral program?
Can I use the same email address on multiple accounts?
How do I change my account password?
How can I change my storefront URL?
How much of my account's storage space do I have left?
Can I hide the Instaproofs URL from my clients?
Where can I find my account balance?
Why is my shopping cart not working?
Client Gallery Extension Option
Gift Certificates
Can I sell photo mugs, keychains, mousepads, etc. through my storefront?
What types of things can I sell through my client galleries?
Can I change the order that my purchase options are displayed in on my storefront?
Can I group my purchase options together?
Print Sizes
Instant Image Downloads
Single Image Products
Category Downloads
Full-gallery Downloads
Multi-image & Multi-option Products
Upsells & Add-ons
Single Image Purchase Options
Greeting Cards
Greeting Card Examples
Import Lab Products
How can I offer paper upgrades or canvas prints?
How can I sell a package containing multiple prints or digital downloads?
How can my clients create and purchase custom greeting cards?
Purchase Options - Video Tutorials
My Lab is Increasing Their Prices, How Do I Adjust the Prices My Clients Pay?
Can I offer Black & White or Sepia colored prints through my storefront?
How can I set a minimum purchase requirement on my galleries?
How do I create and edit pricing sheets?
How do I set the pricing for my print sizes and instant downloads?
How do I set the pricing on my multi-option products and full-gallery downloads?
How can I change pricing sheets on an existing gallery and/or its images?
Pricing Sheets - Video Tutorial
Discount Days Sales
Date Range Sales
Purchase Option Sale
What types of sales can I run on my galleries?
Print Size Sales
Specific (Dollar) Amount Coupon Codes
Percentage Off Coupon Codes
Free Shipping Coupon Codes
Bounce-back Coupon Codes
How can I send a coupon code to my client?
How can I provide a discount to just one specific person?
How can I create a sale that runs automatically for a few days before each gallery expires?
Can I apply a coupon or discount to an order that's already been placed?
Sales & Coupons - Video Tutorials
How can I send a custom email to someone after they've placed an order?
What are Marketing Automations?
Who can I send bulk emails to?
Can I see what emails are scheduled to be sent to my clients?
How can I enable or disable receiving copies of the emails sent to my clients?
Can I set the time that my automated emails are sent?
How do I create an email template?
How do I add images to my email templates?
Can I export the email addresses that are collected from my galleries?
What emails are sent to my clients?
What is the abandoned cart email series, and how do I customize it?
How do I add a gallery's password to my email templates?
What emails are automatically sent to my clients?
Can the system send different automated emails for each of my different gallery types?
How can I define my sales tax rate(s)?
Who is responsible for the sales tax on my orders?
Can I charge different sales tax rates for different shipping addresses?
I have a whole bunch of sales tax rates to enter; can I just upload them instead?
Can my displayed product pricing include the sales tax (GST/VAT)?
What percentage of each order do you take as a commission?
How can I change the subscription plan I am on?
Are annual subscription plans available?
Can I pause my subscription and then come back later?
What happens to my account if my subscription expires?
How long does it take for my storage usage numbers to update after I delete a gallery?
How can I customize my logo & branding images?
How do I customize and personalize my storefront colors & styles?
What are Themes and how do I enable them on my account?
Can I select a different Theme for just one specific gallery or gallery type?
What are some of the different items that can be customized through the Theme Editor?
How do I access the Theme Editor?
How many different Themes can I create?
Can I create a copy of one of my Themes?
How can I delete one of my Themes?
What happens to my previous customizations if I enable the Themes functionality on my account?
How can I switch between horizontal and vertical image grids?