For: Owners, Managers
Unenrolling an employee
Go to Contacts
Search by name, email, phone, or username
Click the three-dot menu on their row
Select Unenroll
Confirm
Unenrolling pauses app access and point earning. Their contact record stays in your system for reporting, and re-enrolling restores it.
What happens to their points?
Unclaimed points - at the next Jolly Day (last day of the month), unclaimed points return to the company wallet
Claimed points - already-claimed rewards are never reversed
Already-redeemed rewards - not affected
Contact your account manager to clarify your org's specific point expiration policy.
Re-enrolling
Use the same three-dot menu to re-enroll. Historical data is preserved.
HRIS-connected accounts
Removing an employee from your HRIS triggers unenrollment in Jolly automatically within 24 to 48 hours. You can also manually unenroll for immediate effect.
Deleting a contact entirely is permanent and cannot be undone. Unenrolling is the right action in almost every case, so please contact Jolly support before deleting anything.
Questions? Click Help in the left sidebar to start a chat with us. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).