For: Owners, Managers
Three things in your HRIS (human resources information system) explain almost every case. Check these first.
Steps
Check their mobile number. It may have changed or gone blank. Jolly uses that number to match them.
Check that no one else has it. A number can belong to only one account. See What happens when two employees share a phone number?
Check their status. Jolly only enrolls active employees. See Which employee statuses earn points in Jolly?
Fix it in your HRIS. Jolly picks them back up on the next automatic update. They keep the points they already earned.
Click Help if none of these fit. Please send us their name, their mobile number exactly as in your HRIS, and roughly when they last earned points. We will trace it from our side.
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.