For: Owners, Managers
A mobile number can only belong to one Jolly account. If two employees are recorded with the same number, one of them earns and the other is not enrolled until it's corrected.
How it usually happens
Two people in the same household sharing a phone
An old record still holding the number after someone was rehired
An office or manager number used as a placeholder
What to do
Give each employee their own mobile number in your HRIS. Anyone who was missed is enrolled on the next sync, usually within 24 to 48 hours.
Questions? Click Help in the left sidebar to start a chat with us. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).