For: Owners, Managers
Jolly matches each employee to their Jolly account by the mobile phone number in your HRIS. If that number is missing, wrong, or shared with someone else, the employee will not earn points, and neither system flags it.
What to check in your HRIS
Every active employee has a mobile number, not a landline or an office number
No two employees have the same number
The number is the one they actually use, since that is how they sign in
How to fix it
Correct the number in your HRIS. Jolly picks the employee back up on the next sync, usually within 24 to 48 hours. They keep the points they already earned, and nobody needs to re-add them by hand.
Questions? Click Help in the left sidebar to start a chat with us. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).