For: Owners, Managers, Recruiters, Staff
Use Send Points for spot recognition, corrections, or one-off incentives. Owners, Managers, Recruiters, and Staff can send points; Finance cannot.
1. Open Send Points. From the dashboard, click Send Points in the top right.
2. Choose the recipient. The Send Points window opens. Search by name, email, phone number, or group name and select the employee or group from the dropdown.
3. Enter the point amount. Type the number of points to send. The window shows your remaining Monthly Send Points budget and the org wallet balance.
4. Add a subject and message (recommended). Enter a subject and a short message explaining why you're sending points (e.g., "Great job covering Friday's shift"). The employee sees your message in their app.
5. Review and send. Click Send to confirm. Points are deducted from your org wallet immediately and credited to the employee as unclaimed points. The employee gets an in-app notification.
6. Verify in Wallet. The transaction shows up in Wallet > Earning Transactions, where you can filter, export, or audit any send.
Save and reuse a template
If your team sends the same recognition often, you can save a Send Points setup as a reusable template. Templates are shared across your whole organization, so every admin works from the same set - which keeps spot rewards consistent across large teams.
Save a template
Fill in the subject, message, and point amount you want to reuse.
Open the template menu using the template icon at the bottom-left of the Send Points window.
Click "+ Save current as template" and give it a name.
Load a template
Open the template menu and click the template you want. It fills in the subject, message, and points in one click - adjust anything before sending.
Delete a template
Open the template menu and click the trash icon next to a template to remove it. Because templates are org-shared, this removes it for everyone in your organization.
Limits to be aware of
Monthly Send Points Limit per admin (if your org configured one)
Org wallet balance must cover the send
For large one-time awards (retention bonuses, milestone payouts, recognition batches), use a campaign instead - it has its own point structure and approval workflow
Questions? Click Help in the left sidebar to start a chat with us. You can also email support@jolly.com (Mon-Fri, 9am-5pm ET; after-hours messages answered next business day).