For: Owners, Managers
Yes. A retroactive award gives points for something that already happened. Our team is happy to add points for a milestone an employee missed.
Steps
Open Help. Click Help in the left sidebar of your admin dashboard. A chat opens.
Share the details. Please send the employee's name, the milestone or event they missed, the date it should have paid, and the points owed.
Wait for our reply. We check the gap, add the right points and tell you when it is done.
Good to know
A missed award usually has one of four causes. One is a delay in your HRIS connection. HRIS is the system where you keep employee records. Another is an employee who was not in Jolly yet. The others are a Jolly system problem, or a duplicate profile that split the employee's record.
If a problem hurt more than one employee, send one list in the chat. We fix them all at once.
Questions? Click Help in the left sidebar of your admin dashboard to start a chat with us.